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Case Study
Impressive results and a morale boost for all at Meadowhall follow
a review of its cleaning operations – by i-Clean Systems
The company managing the leisure shopping centre, in Sheffield, whose 270 stores and variety of restaurants and
cafés attract more than 25 million visitors annually, is serious about its corporate social responsibilities.
So Meadowhall Centre Ltd was concerned that a planned review of the efficiency of its cleaning of the common
areas, to ensure best use of the service charge being paid by retailers, should not be seen by its staff as threatening.
The review should point to further ‘greening’ opportunities if possible, also, through the adoption of energy-efficient
methods and use of environmentally friendly chemicals.
The company’s concern for the effect on staff grew with a realisation that the project would involve a complete
analysis of the centre’s cleaning needs, evaluation of the employed team’s current performance, and implementation
of any desired changes.
“In the event, the individual style and knowledge of the principal i-Clean Systems consultant gave us a great degree
of comfort,” recalls Dawn Osborne, head of operations with Meadowhall Centre Ltd. “His interaction with our staff
was so good-humoured and sensitive that they came to actually enjoy seeing him around!”
The company’s cleaning operations take in 22,000 sq m of covered shopping malls and a food area (‘The Oasis’) of
2,055 sq m, and cost some £7.10 a sq m annually. The i-Clean® Cleaning Management System was used to produce
a gap analysis, highlighting those areas of the company’s cleaning provision which required further review and/or
action.
The general organisation of the work, and the results being achieved by largely long-served, knowledgeable employees,
were seen to be good. There could be even greater efficiency, i-Clean Systems proposed, through some re-alignment
of tasks, including across the shifts being worked. Energy consumption (by lights and powered equipment) could be
reduced and, in consultation with Selden Research, the use of ‘green’ methods and chemicals intensified.
For lasting benefit, i-Clean Systems
Meadowhall Centre Ltd
advised, the centre’s efficient systems
and procedures should be fuly
documented and integrated into its
overall management processes.
“The production of a comprehensive
specification and cleaning programme
was quick, and it has stood up to
significant scrutiny,” Mrs Osborne
continues. “The consultant’s assistance
with the presentation of his findings
and recommendations, including to
staff groups, was hugely significant and
helpful.
“The results have been most impressive.
We now know that our team is not only
doing an efficient and ‘green’ job, but
that we can prove it. This has brought
a cost benefit to our retailers – and a
huge morale boost for us all.”
Since its introduction in August 2005, the i-Clean® Cleaning Management System has been applied to good effect
in a variety of organisations in both the private and public sectors. It is the first cleaning management system to be
approved by the British Institute of Cleaning Science.
TM
© i-Clean Systems Limited 2009
i-Clean Systems Ltd Tel: +44 (0)1684 580680
Unit 14, 190 Malvern Common, Fax: +44 (0)1684 580681
Poolbrook Road, Malvern,Worcestershire Web: www.i-clean.info
WR14 3JZ United Kingdom Email: sales@i-clean.info
BICSc Approved Cleaning Management System
Registered Address: King Charles House, Castle Hill, Dudley DY1 4PS • VAT Registration No: 884 0788 79 Company No. 05737232 Licence Number 001/05






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