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TOMORROW’S CLEANING DECEMBER 09
Are you ‘techie’ enough?
LIZ BROOKE OF EXPOLINK EXPLAINS HOW YOU CAN USE A RANGE OF
TECHNOLOGY TO MAXIMISE YOUR BUSINESS.
In this day and age, technology is a talking During the contract, adherence to standards is All companies have to be compliant with
point for everyone. It often gets jobs done important, to understand where you are Health and Safety within their workforce and
quicker and more efficiently, leaving you more potentially over/under cleaning, so that this is a major factor and cost to businesses.
time to manage your business without having resources can be focussed accordingly and Non compliance is the feeding ground of ‘no
to fiddle with that pesky paperwork. efficiently. This can only be understood if your win-no fee’ lawyers. Compliance requires not
The cleaning industry is a highly competitive
service delivery is constantly monitored and only for you to have risk assessed a work area,
environment and notwithstanding, cleaning
reviewed. Using an auditing tool, such as but also to continuously monitor and record
contracts are often won and lost based on
Maximiser
TM
, to regularly check how well you that you are still compliant. This is difficult
their costs.
are doing, can help you understand where you when contracts are distributed across large
can afford to reduce staffing levels whilst geographical areas. Using mobile solutions
What this means is that a provider needs to be
maintaining quality, and potentially re-deploy such as OnSite Data
TM
, provides the regional
in control of the contract throughout, ensuring
staff to areas where standards are not being met. managers with a tool, reminding them to
standards are being met and at the correct cost
continuously check that staff on a site are
base to ensure profitability. This starts right at
This can ensure a contract remains profitable
operating within health and safety procedures.
the beginning in the sales process. It is easy to
and within the clients’ required quality levels.
speculate what the cost for a contract can be
Further use of technology within the general It also allows the regional managers to inform
and put in a ‘winning’ bid for a contract.
day to day management of both staff and staff of any changes and record that the
equipment can bring increased rewards to employee has received training by collecting a
Under pricing a contract will not only erode
cleaning contractors. signature from them.
margins but also the reputation of a business.
Using an estimating tool, such as Expolink’s
Time management within the cleaning Understanding your business needs and
CleanQuote
TM
, is critical to avoid this but it
business has always been a difficult area to utilising the appropriate technology can deliver
also serves as a logical breakdown of the costs
monitor. Not just for keeping tabs on the following benefits:
that are associated in delivering a quality
employees, but understanding that a client is • Improved business intelligence with
service. Reviewing and demonstrating these to
likely to be without the service you are accurate information
potential clients openly can ensure that they
providing. Using time and attendance systems,
• Management of contract quality with up to
understand your service proposition.
such as StaffCheck
TM
or StaffTrack
TM
, can
date assessment
provide benefits both to cleaning contractors
but also their clients. StaffCheck
TM
records
• Cost management
staff time on-site and alerts no shows
• Safer working environment
automatically, allowing you to react and
provide a replacement
• Risk management
member of staff before Expolink Europe is a leading software solution
the client is aware. provider to public and private sector organisations,
Time and attendance for management and quality auditing and can
systems can also help you understand the need for, and benefit of,
typically reduce costs technology to your business.
by 10-20% by more
Email sales@expolink.co.uk or visit
accurately recording
www.expolink.co.uk for more information.
time, and providing
instant reports, therefore
reducing the re-typing of
data for payroll.
26
| TOMORROW’S CLEANING | The future of our cleaning industry
TECHNOLOGY
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