ACRnews ROSIE HENSON
Learning and
NEWS
loyalty R
Rosie’s commitment to continuous learning has allowed her to build deep expertise in the brands Heronhill represents. This knowledge has become central to her role, particularly in quoting project-specifi c applications. She enjoys working on a wide range of projects, including wine cellar cooling for prestigious clients, temperature and humidity control solutions, and close control applications. More recently, she has secured orders for several large chilled water projects.
In 2008, Rosie was promoted to Sales Offi ce Manager, a role that brought increased responsibility and new challenges. She led a small team and oversaw the daily operations of the sales offi ce, along with purchasing and logistics. Heronhill has always placed a strong emphasis on customer service, and Rosie completed a Level 3 NVQ qualifi cation in
customer service to support that. The arrival of Covid in 2020 was a diffi cult time for everyone. Rosie and a colleague kept
the offi ce running on reduced hours for the fi rst three months while the rest of the team were furloughed. It was important to remain open to support customers serving frontline businesses.
The company has grown signifi cantly since the pandemic, and has expanded its product
range, which has involved a steep learning curve. Although Rosie admits she’s not naturally inclined toward change, she has learned to embrace it as a necessary part of progress. In May 2025, she was promoted to Commercial Director and in June, she celebrated 25 years of service at Heronhill, a true ACR hero and role model.
www.acr-news.com • September 2025 17
osie Henson fi rst joined Heronhill in August 1998 on a temporary contract as a sales offi ce administrator. At just 19 years old, it was her fi rst proper job. Heronhill had only begun trading in 1997, so the company was still in its infancy, and Rosie had no prior
knowledge of the air conditioning industry. Always up for a challenge, she spent her time learning about the company’s product portfolio and primarily assisting customers with spares enquiries and order processing. Within a couple of years, her role started to expand quickly. At the time, the company had just three full-time and two part-time staff , giving her the opportunity to learn many facets of the business, from basic accounting to helping pack parcels in the warehouse. Once again, she embraced the chance to deepen her understanding of the business and the industry. In 2001, Heronhill moved to new premises in Wellington, gaining more offi ce space and a much-needed larger warehouse. Rosie began managing stock for the business, a responsibility that evolved signifi cantly as the company grew. She is now solely responsible for ordering container consignments from Japan and coordinating logistics to bring stock in from around the world. This role has presented its share of challenges, especially with shifting trends in stock requirements and external disruptions such as Covid, Brexit, and more recently, confl ict in the Middle East.
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