WORKFORCE DEVELOPMENT
Create a sabbatical or “make a memory” reward. Hilton’s “Thrive Sabbatical” program, which gives 10 team members four week’s pay and $5,000 to pursue a passion, was an inspiration for this idea. For instance, one Hilton employee work-
ing in Dubai returned to her home country to learn American Sign Language, allowing her to have a conversation with her 15-year old son for the first time.
Grow your own managers and leaders. Growing your own talent saves time and money, raises retention, and improves morale. • Set goals for promoting from within. • Develop talent through on-the-job train- ing as well as offsite leadership training.
• Get to know employees’ individual mo- tivations; some people want to be amaz- ing career caregivers while others want to grow to other roles.
HEARD AT THE CEO WORKFORCE INNOVATION SUMMIT
• When Disney’s new hires get off the bus to attend orientation, no one comes out to meet or direct them. They often look around and wonder where to go. Then, after a few minutes, the trainer comes out and says, “How do you feel? Confused? That’s how our guests feel when they get off the bus. How can you help them?” One former Disney trainee said, “Wow. That was powerful, and I remember that feeling decades later.”
• One day at the headquarters of a large retail corporation, someone hauled a huge stack of papers into a meeting. “I printed out all the emails that we sent our store managers last week. It’s just emails from one week alone,” he said. “No wonder they don’t know what is a priority, and no wonder they miss a few things.” The company instituted a communication gatekeeper and consolidated communications into a single clear, easy-to-understand document.
• Publix makes sure all employees, even when taking groceries to people’s cars, feel how important their role is to the company’s mission. Telling stories is critical: For instance, once a team of Publix employees dug through the trash center for hours to find a toddler’s favorite stuffed bunny.
MEMBERS RECOGNIZED BY GREAT PLACE TO WORK®, FORTUNE
A dozen Argentum members were named by the Great Place to Work® Institute as fostering high-trust, high- performance workplace cultures—one in two categories.
Great Place to Work, a global research and analytics firm, identified 40 senior living providers on 2019 Best Workplaces in Aging Services list published on
Fortune.com, and one on its Best Workplaces for Women list. Argentum members included:
• Belmont Village Senior Living (Houston) • Benchmark (Waltham, Mass.) • Brightview Senior Living (Baltimore)
• Danbury Senior Living (North Canton, Ohio) Huber Heights community
• Holiday Retirement (Winter Park, Fla.) • Mansions Senior Living (Edmond, Okla.) • Merrill Gardens (Seattle) • Senior Star (Tulsa, Okla.) • Silverado (Irvine, Calif.) • Sunrise Senior Living (McLean, Va.) • Trilogy Health Services (Louisville, Ky.) • Vi (Chicago)
Brightview Senior Living was also named one of the Best Workplaces for Women by Great Place to Work.
“These Argentum member companies exhibited exceptional workplace cultures—ones that support growth, innovation, and trust,” said Brent Weil, vice president of workforce development at Argentum. “We congratulate them not only for receiving this recognition, but for supporting the many opportunities careers in caring offer.”
Rankings for the Best Workplaces for Aging Services list are based on anonymous employee survey feedback from organizations representing more than 223,000 employees working in aging services in the U.S., as well as an assessment of the consistency of employees’ daily experience including innovation and the effectiveness of their leaders. Rankings for the Best Workplaces for Women also were selected via anonymous surveys as well as required to employ at least 50 women as well as have at least 20 percent of non-executive managers and at least one executive be female.
In 2019, Argentum was also certified as a Great Place to Work. To find out more about how to become Great Place to Work Certified™ or to apply to this or other Best Workplaces lists, visit
greatplacetowork.com.
26 SENIOR LIVING EXECUTIVE SEPTEMBER/OCTOBER 2019
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