When It Comes to Disaster Management, Relationships Really Mater
BY JOANNE KALDY
from a disaster without the help and support of internal and external partners at all levels and in every area. “A lot of operators know they need to make plans, but they struggle with under- standing their expertise and when to reach out for support or assistance,” said Daniel Wicker, regional safety manager for LCS, adding, “No matter how much you know, it is important to get experts and other stakeholders involved.”
W
Know What You Know…And Don’t “We start by identifying each property’s capabilities and vulner- abilities,” said Wicker. “Then we take all of this and build on it. We take a three-pronged approach looking at national, local, and internal capabilities that enable us to address widespread disaster planning.” While about 80% of emergencies can be handled internally,
said Wicker, it is important to know all the external players and have relationships with them. A local organization has about a 50-50 chance of experiencing an event well beyond their scope to manage without external help, he Wicker. Adding external support to the layers makes predictability easier. “We make sure we have experts in the field instead of counting on someone who is capable of doing something but it’s not their main skill or field.”
Daniel Wicker Regional safety manager LCS
hile plans, procedures and practices, supplies, equipment, and technology all play an important role in disaster management, it really is all about re- lationships. No facility or organization can adequately manage or recover
JULY/AUGUST 2023
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