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TOUR DE FORCE Vilasa Luxury Travel


“IN LUXURY TRAVEL, what makes the difference is people,” says Gursharan Singh, Vice President of Minar Travels. The company – one of only a few family-owned Indian tour operators – offers dedicated, carefully designed experiences of India and its neighbouring countries through its high-end tours brand Vilasa Luxury Travel. Whether visitors wish to see the Taj Mahal or


something more off the beaten track, Vilasa prides itself in ensuring a seamless travel experience, from airport pick-up to luxury hotels and the sights and encounters of the Indian subcontinent. While Minar offers a formidable range of services, including chartered flights and corporate travel, Vilasa is dedicated to providing the smoothest and most luxurious experience possible – and the key to this is the people who make it happen. “The travel business is entirely experience-driven,”


says Gursharan. “You have to have the right knowledge and attitude. Our staff usually have 10 or more years in the industry; they know how to talk to people, how to really understand what wealthy travellers desire and have the experience and dedication to provide it.” Vilasa also places a priority on enthusiasm in its team. “They have to listen carefully to what the client wants,” says Gursharan, “and then go that extra mile to make the experience something really amazing.” Vilasa has a vast network of exceptional heritage


properties across India, Nepal, Bhutan, Sri Lanka and the Maldives; and a foolproof infrastructure to move clients effortlessly between them. It also combines the top people with all the right connections. This all makes for a superior luxury travel experience.


The company has had the prestigious National


Tourism Award conferred upon it by the Government of India nine times, and owes most of its success to the vision of Managing Director Harvinder Singh Duggal. He left the prestigious Tata Group – which owns Jaguar and Land Rover – to found his own boutique operation, Minar Travels, 24 years ago. The company has risen from its small beginnings to become one of the foremost Delhi-based tour companies, with an aviation arm and offices around the world.


Another factor in the company’s winning formula


is its ability to appeal to high-end travellers across the globe, from Russia (where it has the exclusive contract to handle travel for top government organisations) to Europe, China and Latin America. The needs of these very different travellers vary greatly, but the company meets them all confidently, and offers a range of incentives to strengthen its appeal. Vilasa provides the experts, including people fluent in Russian, Korean, Chinese, French, Spanish, English and a host of other languages, as well as the languages of the Indian subcontinent. The parent company, Minar Travels, offers the contacts and expansive infrastructure without which no great travel experience is complete. “At Minar Travels, we value personal integrity,


honesty and a hands-on approach above everything else,” says Harvinder Singh Duggal. He knows that in an age of luxury travel, with the cultural riches of the Indian subcontinent becoming accessible to ever greater numbers of global travellers, it is the expertise of his employees that really make the difference. — www.vilasaluxury.com


THE GLOBETROTTER 383


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