NEWSDESK
CDC Draincare doubles productivity and expands nationally with BigChange
CDC Draincare has expanded significantly since introducing new technology from BigChange that wirelessly connects field service engineers to a centralised management system. The job management systemhas replaced a number of disconnected systems with a single platformthat provides real-time visibility of all jobs nationwide, across different businesses and office locations.
Established in 1997, CDC Draincare operates 24/7 responding to drainage call- outs with services that include removing blockages and repairing,maintaining and renewing drain and sewer networks.With offices in Leeds andManchester, the company operates nationwide and also operates a specialist greasemanagement business, Grease Guru, for servicing the catering industry.
“BigChange has provided a platformfor us to freely expand the business, allowing us to transformwith a seamless and paperless solution. We’ve doubled the numbers of jobs we do nationwide but with BigChange automation, we’ve not had to increase staff tomanage the extra workload. So, we’re probably twice as productive in the office,” said Simeon Turner Group Operations Director, CDC Draincare. “And through better scheduling and resource allocation, we’ve increased field service productivity by about 20 per cent since introducing BigChange.”
CDC Draincaremulti-skilled engineers are equipped withmobile devices running a
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BigChange app that synchronises in real- time with the office. The BigChange job management systemincorporates customer relationshipmanagement (CRM), job scheduling, live tracking, resource management, job finance and business intelligence. It’s a completely paperless end-to-end solution providing real-time insight to anyone that needs it.
CDC Draincare previously had a number of systems that included vehicle tracking, accounts and jobmanagement. However, everything worked separately and they really wanted an all-in-one solution that would also integrate with their accounts system.
“Our existing jobmanagement systemwas poorly supported and not integrated with vehicle tracking and accounts,” said Sarah Turner, ComplianceManager, CDC Draincare. “BigChange proved to be a revelation as it could do everything we wanted – plus it incorporated tracking and integrates with our accounts software.”
BigChange is proving useful for fleet management. The integrated vehicle trackingmonitors driver and vehicle performance and engineers use their mobile devices to undertake their daily vehicle checks, digitally. Customer services have a live view of engineermovements and ETA’s can be provided to customers automatically.
Safe working and compliance are important priorities for CDC Draincare and sister company Grease Guru, who deal with
| June 2023 |
www.draintraderltd.com
fat, oil and grease build ups in commercial kitchens. The BigChange app provides workflows that guide engineers through the correct health and safety procedures and ensure risk assessments are completed correctly.
“BigChange is a great tool formanaging safety, compliance and training,” said Sarah Turner. “The app helps guide users while onsite so we can get new staff up and running quickly - and adhering to our health and safety standards.”
Much of CDC Draincare’s work requires a rapid response, typically with a one-hour response. Providing information of job status to customers is therefore crucial and BigChange provides complete visibility, with completed job cards, tracking logs and time-stamped photographs fromsite recording before and after job photographs.
CDC Draincare is taking advantage of integration between BigChange and XERO accounting software.With contact and invoice data automatically synchronised between each system, double keying is eliminated. This saves hours inmanual administration, as well asminimising inconsistencies and improving data quality.
“Our previous systemwas too faffy to use and everything was disconnected; with BigChange everything is in one place so it is somuch easier to use and offers complete visibility of all jobs 24/7,” commented Kirsty Riggs, HRManager,
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