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Company spies use trade shows, meetups and other professional networking events to gather information, particularly through casual conversations


Spy,” p. 40). “Everyone has a plan until they’ve been punched in the face,” Masse says. “It’s important to do these simulations to ensure the company will do the right thing. When people panic, they make mistakes that can cost a lot.” Others, such as Jaar, say that security systems can’t rely on


individuals to ensure all the doors and windows are firmly locked. “I’ve lost confidence in individual employees to under- stand the scope and importance of rules that have to be respected over and over again,” says Jaar. “We need to build com- pliance by design.” He points to artificial intelligence/machine- learning systems that automatically classify documents accord- ing to their sensitivity. “AI is in action on a daily basis.” But SMEs, especially those that invest heavily in R&D, such as


upstart tech or pharmaceutical firms that have developed poten- tially valuable algorithms or formulas, face all sorts of risks


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associated with corporate espionage, but may lack the resources or experience to take adequate precautions. Jaar and others point out that such firms should seek the advice of cybersecurity experts and rely on reputable cloud-based data-storage services audited by third parties instead of storing trade secrets on their own servers. In the end, the risks associated with a successful corporate espionage attack can be extreme, regardless of the company’s size and the depth of its pockets. Shields explains how deter- mined hackers systematically gained access to Nortel’s main administrative accounts and, with it, every password. “If you’re a large company, I don’t think you can ever recover.” And he speaks from experience.


JOHN LORINC is a freelance writer in Toronto 2017-01-25 4:08 PM


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