IN THIS ISSUE... SEPTEMBER/OCTOBER 2015 REGULARS


6 NEWS UPDATE 35 INTERVIEW


20 CONFERENCE REPORT 37 TRAVEL BUYER Q&A


22 TECH TALK 24 DATABANK 28 BUYER’S GUIDE 38 ACCORDING TO AMON 40 WESTMINSTER WATCH 30 ANALYSIS 42 ASK THE EXPERTS


44 MYSTERY BUYER 112 DESTINATIONS: MANCHESTER & LIVERPOOL, KAZAKHSTAN 121 GUEST COLUMN 122 REVIEWS 125 YOURSPACE 126 MOVERS & SHAKERS 127 ACTE & GTMC COLUMNS 129 LEGAL 130 DIARY OF EVENTS 130 ITM UPDATE


FEATURES 46


Seize the opportunity! Business Travel Awards 2016


52 Getting in sync The benefits of integration 58


UK airport capacity Special report


62


Bright sparks Creative problem solving


68 Points of view Airline loyalty schemes


75


Thrill of the new Hotel brand strategies


80


Tales of the unexpected When business trips go wrong


84 Pain-free payment Expense management


90


UK rail report Industry calls for improvement


94 Access all areas Managing disabled travellers


98 Serviced apartments In-depth sector update


4 BBT SEPTEMBER/OCTOBER 2015 Keep me posted:


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