ISSUE 76 SEPTEMBER/OCTOBER 2015
FOR COMPANY TRAVEL & MEETINGS BUYERS Enter now!
Trip traps Learning lessons from travellers' mishaps
Access all areas Does your policy meet disabled needs?
Last call for the 2016 Business Travel Awards
FORWARD THINKING
Creative approaches to complex problems
EDITOR’S LETTER PAUL REVEL
GET BUSY... 1 BBT NOVEMBER/DECEMBER 2014
BUYINGBUSINESSTRAVEL.COM BBT SEPT-OCT15
v2.indd 6 21/08/2015 12:12 ISSUE 76
Editor Paul Revel Digital Editor Tom Newcombe Executive Editor Bob Papworth Managing Editor Mike Toynbee Art Directors Annie Harris and Javier Otero Designer Javier Otero Sub Editors Natalie Hoare and Richard Rees Contributors Caroline Allen, Simone Buckley, Catherine Chetwynd, David Churchill, Amon Cohen, Warren Dix, Martin Ferguson, Mark Frary, Rob Gill, Betty Low, Nigel Marriott, Gareth Morgan, Gary Noakes, Dave Richardson, Ian Skuse, Graham Smith, Paul Wait, Léa Zoroddu Publisher Chris Mihalop Events Manager Emma Gordon Marketing and Circulation Kirsty Clark Production Manager Jamie Halling Editorial tel number +44 (0)20 7821 2715 Editorial fax number +44 (0)20 7821 2701 Email address
editor@buyingbusinesstravel.com Advertising tel +44 (0)20 7821 2733 Advertising fax +44 (0)20 7821 2701 Email
sales@buyingbusinesstravel.com Email
subscriptions@buyingbusinesstravel.com
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Managing Director Julian Gregory Editorial Director Tom Otley
© 2015 Panacea Publishing International Ltd. The magazine is entirely independent of all commercial interests within the travel industry. Unsolicited manuscripts will not be accepted for publication. The opinions expressed by contributors are not necessarily those of the publishers who cannot accept responsibility for any errors or omissions. ISSN 2041-4242
buyingbusinesstravel.com COLUMNISTS
Right, you lot: summer’s over and it’s time to get back to work – no dawdling! It certainly feels that way here at BBT Towers. First, the September 14 deadline is looming for those all-important entries for the Business Travel Awards 2016 (see p46) – don’t miss your chance to shine in the spotlight
on the industry’s biggest night of the year. Second, we’re gearing up for our next two BBT Forums. We
get great feedback on these popular events, where travel buyers debate topical issues and share knowledge with peers. The next Dublin Forum is on September 22, and explores best practice in risk management and duty-of-care. Then we’re in London on October 2, discussing distribution and traveller behaviour. There are still some free invitations available – if you would like to attend, or want information on the awards, or any other of our events, contact our events manager Emma Gordon directly at
events@panaceapublishing.com And there’s more: I’m also looking forward to hosting our next
Editor’s Lunch on September 24, where, with our partner SACO and a small group of readers, we’ll discuss accommodation programmes while enjoying a delicious lunch in exclusive surroundings. Tough job! Plus, on September 30, we’re teaming up with American Airlines to host a splendid evening showcasing its premium products, with cocktails, canapés and DJs (see p7). For both these events, we have some complimentary places for travel buyers – please drop Emma a line if you’d like to attend. In the meantime, I hope you enjoy this issue. Our cover story (p62) looks at creative approaches to travel management challenges, while our feature on integration (p52) finds how synchronising policies and processes across departments can benefit your business. Lufthansa’s GDS fee has sparked a wide-ranging debate about the evolution of distribution and the relationships between all elements of the supply chain – which you’ll find discussed and analysed throughout the magazine.
Keep in touch, and I hope you can join us at one of our events soon.
Amon Cohen is a specialist business travel writer, conference moderator and media trainer. p38
Gareth Morgan is a political lobbyist and director with Cavendish Communications (
cavendishpc.co.uk). He is an advisor to the GTMC. p40
Paul Wait is chief executive of the Guild of Travel Management Companies (
gtmc.org). p127
Caroline Allen is the Association of Corporate Travel Executives’ regional director (
acte.org). p127
Ian Skuse is a partner in Blake Morgan’s Aviation team (
blakemorgan.co.uk). p129
Simone Buckley is chief executive of the Institute of Travel & Meetings (
itm.org.uk). p130
BUYINGBUSINESSTRAVEL.COM
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