O
V
E
T
R
A
A
R
L
L
I
N
G
O
V
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R
A
L
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G
•
Performance
Strength: Users of Sikorsky helicopters consistently
praise the performance of
the aircraft, along with the OEM’s ability to incorporate safety in design.
Improved: Compared to last year, Sikorsky enjoys an 11% score increase as it relates to the category of innovation.
Reliability
3.49
1. Does the power performance meet your expectations in your mission/job profile? 3.7
2. Does the speed performance meet your expectations in your mission/job profile? 3.75
3. Does the comfort-usefulness of the pax-crew cabin meet expectations in your mission/job profile? 3.36
4. Does the comfort-ergonomics of the cockpit meet expectations in your mission/ job profile? 3.13
3.47
Does the reliability of your aircraft meet expectations? Safety in Design
3.69
1. Do the safety features built into your aircraft meet expectations? 2.90
2. What’s your perception of how the OEM approaches aircraft design as it relates to safety? 3.06
Operating Costs 3.18
Does the direct operating costs of your aircraft meet expectations? Innovation
3.07
Relating to innovation and technological advancement in aircraft design, how do you perceive the OEM?
Operator fleet age? 38% 1-5 yrs 32% 6-10 yrs 8% 11-15 yrs 7% 16-20 yrs 15% 20+ yrs
Operator purchase plans? 31% Less than a year 29% 1-2 yrs 9% 2-5 yrs 8% 5+ yrs 23% Unsure
Training 1. Do
3.09 the training expectations? 3.13
2. Does the quality of the training courses offered by the OEM meet expectations? 3.29
3. Do the training resources offered (sims, aircraft, instructors) by the OEM meet expectations? 2.83
4. Does the scheduling/availability of the training courses offered by the OEM meet expectations? 3.1
Maintenance & Support 3.07
1. As it relates to ease of maintenance (mx manuals, access panels, special tools, etc.), are your expectations met? 3.08
2. As it relates to the responsiveness of maintenance and support received from the OEM, are expectations met? 3.17
3. As it relates to the AOG support received from the OEM, are expectations met? 3.18 it
4. As relates to the expectations met? 2.53
5. As it relates to the warranty fulfillment received from the OEM, are expectations met? 3.0
6. As it relates to the OEM’s technical representative’s knowledge and responsiveness to your needs, are expectations met? 3.44
Purchase & Resale Value 3.03
1. Did the purchase process experience with the OEM meet expectations? 2.83
2. Did the purchase price and value of your helicopter meet expectations? 3.29
3. Did the menu of optional services and equipment available by the OEM meets expectations? 3.0
4. As it relates to the helicopter maintaining resale value over time, are your expectations met? 3.0
Overall Customer Satisfaction 3.38
As it relates to your overall satisfaction with the aircraft that you fly / operate / maintain, are you satisfied?
Response by Model
6% S300 31% S76C 19% S70
78
25% S92 19% Other
Will operator purchase another Sikorsky product? Definitely
54% Sept/Oct 2016 8% 15% Most likely Not Likely No Unsure 7% 15% 3.27 parts availability received from the OEM, are courses offered by the OEM meet
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