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Performance
Strength: Year over year, Bell Helicopter operators award the OEM with very high praise in the areas of reliability and training.
Improved: Although Bell has been known in the industry for having superior support, operators further acknowledged the OEM in the category of maintenance & support with a 5% score increase from 2015.
Reliability 3.58
Does the reliability of your aircraft meet expectations? Safety in Design
3.15
1. Do the safety features built into your aircraft meet expectations? 2.90
2. What’s your perception of how the OEM approaches aircraft design as it relates to safety? 3.06
Operating Costs 3.25
Does the direct operating costs of your aircraft meet expectations? Innovation
2.55
Relating to innovation and technological advancement in aircraft design, how do you perceive the OEM?
Operator fleet age? 17% 1-5 yrs 18% 6-10 yrs 14% 11-15 yrs 16% 16-20 yrs 25% 20+ yrs 10% Unsure
Operator purchase plans? 15% Less than a year 7% 1-2 yrs 3% 2-5 yrs 4% 5+ yrs 71% Unsure
1. As it relates to ease of maintenance (mx manuals, access panels, special tools, etc.), are your expectations met? 3.20
2. As it relates to the responsiveness of maintenance and support received from the OEM, are expectations met? 3.27
3. As it relates to the AOG support received from the OEM, are expectations met? 3.19 it
4. As relates to the expectations met? 3.31
5. As it relates to the warranty fulfillment received from the OEM, are expectations met? 3.21
6. As it relates to the OEM’s technical representative’s knowledge and responsiveness to your needs, are expectations met? 3.45
Purchase & Resale Value 3.03
1. Did the purchase process experience with the OEM meet expectations? 3.16
2. Did the purchase price and value of your helicopter meet expectations? 3.03
3. Did the menu of optional services and equipment available by the OEM meets expectations? 3.03
4. As it relates to the helicopter maintaining resale value over time, are your expectations met? 2.91
Overall Customer Satisfaction 3.12
As it relates to your overall satisfaction with the aircraft that you fly / operate / maintain, are you satisfied?
Response by Model
11% B206 65% B206L 17% B407 2% B212
70
2% B412 2% B429 1% Other
Sept/Oct 2016
Will operator purchase another Bell product? Definitely
Most likely Not Likely No 25% 16% 5% 1% Unsure 53% 3.16 parts availability received from the OEM, are
Training 1. Do
3.35 the training expectations? 3.41
2. Does the quality of the training courses offered by the OEM meet expectations? 3.43
3. Do the training resources offered (sims, aircraft, instructors) by the OEM meet expectations? 3.36
4. Does the scheduling/availability of the training courses offered by the OEM meet expectations? 3.21
Maintenance & Support 3.27 courses offered by the OEM meet
3.13
1. Does the power performance meet your expectations in your mission/job profile? 3.14
2. Does the speed performance meet your expectations in your mission/job profile? 3.25
3. Does the comfort-usefulness of the pax-crew cabin meet expectations in your mission/job profile? 2.89
4. Does the comfort-ergonomics of the cockpit meet expectations in your mission/ job profile? 3.22
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