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Performance


Strength: It’s common knowledge that the AW family of helicopters are considered high-performance aircraft. This year, their high ratings in the area of performance are even higher than their 2015 numbers.


Improved: Leonardo has a noticeable boost in how operators view the training resources provided by the OEM, as well as improvements in the scheduling/ availability of their training courses.


3.58


1. Does the power performance meet your expectations in your mission/job profile? 3.51


2. Does the speed performance meet your expectations in your mission/job profile? 3.45


3. Does the comfort-usefulness of the pax-crew cabin meet expectations in your mission/job profile? 3.54


4. Does the comfort-ergonomics of the cockpit meet expectations in your mission/job profile? 3.82


Operator fleet age? 55% 1-5 yrs 18% 6-10 yrs 18% 11-15 yrs 9% 16-20 yrs


Training 2.87


1. Do the training courses offered by the OEM meet expectations? 2.64


2. Does the quality of the training courses offered by the OEM meet expectations? 2.73


3. Do the training resources offered (sims, aircraft, instructors) by the OEM meet expectations? 3.18


4. Does the scheduling/availability of the training courses offered by the OEM meet expectations? 2.91


Maintenance & Support 2.35


1. As it relates to ease of maintenance (mx manuals, access panels, special tools, etc.), are your expectations met? 2.13


2. As it relates to the responsiveness of maintenance and support received from the OEM, are expectations met? 2.25


3. As it relates to the AOG support received from the OEM, are expectations met? 2.29


4. As it relates to the parts availability received from the OEM, are expectations met? 1.71


Operator purchase plans? 18% Less than a year 36% 1-2 yrs 10% 2-5 yrs 9% 5+ yrs 27% Unsure


5. As it relates to the warranty fulfillment received from the OEM, are expectations met? 2.83


6. As it relates to the OEM’s technical representative’s knowledge and responsiveness to your needs, are expectations met? 2.86


Purchase & Resale Value 2.41


1. Did the purchase process experience with the OEM meet expectations? 2.25


2. Did the purchase price and value of your helicopter meet expectations? 2.71


3. Did the menu of optional services and equipment available by the OEM meets expectations? 2.86


4. As it relates to the helicopter maintaining resale value over time, are your expectations met? 1.8


Overall Customer Satisfaction 3.0


As it relates to your overall satisfaction with the aircraft that you fly / operate / maintain, are you satisfied?`


72 Sept/Oct 2016


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