search.noResults

search.searching

note.createNoteMessage

search.noResults

search.searching

orderForm.title

orderForm.productCode
orderForm.description
orderForm.quantity
orderForm.itemPrice
orderForm.price
orderForm.totalPrice
orderForm.deliveryDetails.billingAddress
orderForm.deliveryDetails.deliveryAddress
orderForm.noItems
O


V


E


T


R


A


A


R


L


L


I


N


G


O


V


E


N


R


A


L


A


L


R


T I


G





Performance


Strength: It is not a big surprise that Robinson Helicopter Company consistently performs well in the category of reliability. Most Robinson operators say, “Fuel, oil, and fly.”


Improved: Compared to the 2015 OEM survey, Robinson scores a 10% improvement in the category of maintenance & support.


Reliability 3.4


Does the reliability of your aircraft meet expectations? Safety in Design


3.02


1. Do the safety features built into your aircraft meet expectations? 2.90


2. What’s your perception of how the OEM approaches aircraft design as it relates to safety? 3.06


Operating Costs 3.18


Does the direct operating costs of your aircraft meet expectations? Innovation


2.28


Relating to innovation and technological advancement in aircraft design, how do you perceive the OEM?


Operator fleet age? 32% 1-5 yrs 48% 6-10 yrs 8% 11-15 yrs 8% 16-20 yrs 4% 20+ yrs


Operator purchase plans? 16% Less than a year 16% 1-2 yrs 12% 2-5 yrs 2% 5+ yrs 48% Unsure


1. As it relates to ease of maintenance (mx manuals, access panels, special tools, etc.), are your expectations met? 3.42


2. As it relates to the responsiveness of maintenance and support received from the OEM, are expectations met? 3.42


3. As it relates to the AOG support received from the OEM, are expectations met? 3.06 it


4. As relates to the expectations met? 3.37


5. As it relates to the warranty fulfillment received from the OEM, are expectations met? 3.1


6. As it relates to the OEM’s technical representative’s knowledge and responsiveness to your needs, are expectations met? 3.38


Purchase & Resale Value 3.11


1. Did the purchase process experience with the OEM meet expectations? 3.14


2. Did the purchase price and value of your helicopter meet expectations? 3.0


3. Did the menu of optional services and equipment available by the OEM meets expectations? 2.92


4. As it relates to the helicopter maintaining resale value over time, are your expectations met? 3.36


Overall Customer Satisfaction 3.08


As it relates to your overall satisfaction with the aircraft that you fly / operate / maintain, are you satisfied?


Response by Model


19% R22 70% R44 11% R66


76 Sept/Oct 2016


Will operator purchase another Robinson product? Definitely


Most likely 12% 48% 4% Not Likely Unsure 36% 3.09 parts availability received from the OEM, are


Training 1. Do


3.26 the training expectations? 3.0


2. Does the quality of the training courses offered by the OEM meet expectations? 3.62


3. Do the training resources offered (sims, aircraft, instructors) by the OEM meet expectations? 3.48


4. Does the scheduling/availability of the training courses offered by the OEM meet expectations? 2.95


Maintenance & Support 3.30 courses offered by the OEM meet


3.21


1. Does the power performance meet your expectations in your mission/job profile? 3.22


2. Does the speed performance meet your expectations in your mission/job profile? 3.56


3. Does the comfort-usefulness of the pax-crew cabin meet expectations in your mission/job profile? 3.08


4. Does the comfort-ergonomics of the cockpit meet expectations in your mission/ job profile? 2.96


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72  |  Page 73  |  Page 74  |  Page 75  |  Page 76  |  Page 77  |  Page 78  |  Page 79  |  Page 80  |  Page 81  |  Page 82  |  Page 83  |  Page 84  |  Page 85  |  Page 86