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PRODUCTS ACADEMY


Bespoke courses give a brighter future


The Academy for Excellence in Flooring has recently created a bespoke course programme for flooring retailers looking to convert customers to higher value purchases of Quick-Step flooring.


With consideration of the numerous up-selling opportunities present in Quick-Step laminate, hardwood and LVT flooring, the course delivered insight through additional product knowledge, features, benefits and the valuable additional revenue stream offered by accessories.


Practical topics covered included moisture testing, planning, preparation and installation, as well as fault identification and responsibility, maintenance and general floor problems.


The course was carried out over a single day and also included practical training in the Academy’s state-of-the- art training bays. Retailers were able to gain unparalleled experience combined with the confidence to fully engage with customers on the many advantages of Quick-Step flooring. Practical topics covered included moisture testing, planning, preparation and installation, as well as fault identification and responsibility, maintenance and general floor problems.


“The course really did meet our expectations and we found it very helpful. The venue was well laid out and everything was explained well by our trainers, who not only knew their product, but also all the associated products that could be needed in the fitting process,” said Iain Cottrell of Tony Roberts Carpets. “Ultimately the course built our knowledge, which will aid us to sell, but the practical side also heightened our confidence when talking about the product to customers.”


The Academy for Excellence in Flooring is happy to tailor similar courses for retailers across the UK, working closely with them to ensure the content meets their needs.


www.quick-step-academy.co.uk 42 | Winter 2015 Tomorrow’s Retail Floors


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