CAFM & IT | SERVICE WORKS GROUP
to optimise customer service levels. QFM includes a mobile work management solution, which operates on a wide range of tablet and smartphone devices, to optimise the productivity of field-based operatives and contractors.
With integrated comprehensive reporting, QFM provides enterprise-wide visibility of critical performance information and delivers significant reductions in operational costs.
BUILDING A BUSINESS CASE FOR
FM SOFTWARE Before making an investment in software, there is often a requirement to prepare a business case in order to demonstrate the benefits and provide justification to secure budgetary approval. Service Works’ ‘Building a Business Case for FM Software’ template provides all the necessary information, with accompanying guidance notes, to create a concise and powerful business case in order to present your recommendations and secure project approval.
TOOLS FOR
FM SOFTWARE SELECTION AND
IMPLEMENTATION Researching, selecting and implementing FM software can be a daunting task. Expert FM software provider, Service Works, collaborates with organisations
throughout the entire process, to provide best practice guidance and demonstrate return on investment for FM software.
As budgets remain tight and the need to improve operational efficiency increases, facilities management is quickly becoming a business focal point for driving down overheads whilst maintaining high service levels for customers.
Harnessing the capabilities of a flexible FM software application can help organisations to meet these business objectives.
INTRODUCTION TO QFM SOFTWARE Utilising an application such as Service Works’ IWMS
(Integrated Workplace Management Software) solution, QFM, enables businesses to deliver cost savings by maximising the operational efficiency of asset, building and service activities.
QFM offers a broad range of functionality including help desk, planned maintenance, SLAs and contract management, health and safety management, space and move management and bookings (including room, car park, accommodation and visitor).
The software leverages web self-service technology to enable building users to track and log maintenance and service requests or book a shared meeting space, 24 / 7,
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It identifies the importance of writing a compelling executive summary; how to create project objectives; explains how utilising FM Software will maximise business efficiencies; and also how to outline the financial and return on investment information for the project.
BEST PRACTICE FOR IMPLEMENTATION In addition to the complimentary ‘Building a Business Case’
document, Service Works also offers a ‘Best Practice for Successful FM Software Implementation’ white paper, which provides an in-depth guide to the end-to-end planning of selecting and implementing a solution.
The guide focuses on the importance of software functionality, effectively managing data, the implementation process and the post-sales support service.
TRANSITIONING FROM EXCEL TO
FM SOFTWARE Designed to support organisations who wish to move from away from using spreadsheets to manage their facilities, Service Works’ guide ‘Excel to FM Software - Making the Transition’, contains useful guidance to ensure the transition from spreadsheet to FM Software runs smoothly. It offers essential advice for the implementation and review process, to enable Facilities Managers to establish better processes, enhance services, and make improved strategic decisions based on quality data.
ADDITIONAL SUPPORTING MATERIALS Service Works has also published a number of industry white
papers designed to inform FM professionals in a rapidly changing marketplace. These include:
• Effective Asset Management for Buildings and Equipment
• The Business Benefits of Strategic Space and Move Management
• Cloud Computing for the FM Profession • Performance Excellence in Facilities Management
Service Works' white papers provide best practice guidance and recommendations in key topical areas to help Facilities Managers work towards their operational goals.
www.swg.com CAFM & IT : TOMORROW’S FM YEARBOOK 2015/16
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