WHAT’S NEW? CHARLTON HOUSE
RETAINS £3M CONTRACT Charlton House, part of the CH&Co Group, has successfully retained the contract to provide full catering and hospitality services to the National Assembly for Wales for the third consecutive term.
The five-year deal, worth in excess of £3m, will see Charlton House continue to provide catering and hospitality services to Assembly Members, support staff and the visiting general public across the National Assembly for Wales estate in Cardiff Bay.
Charlton House’s innovative, quality food and impeccable service will be experienced throughout the restaurant, shop, public café, members’ tea rooms and events at the Senedd, the home of the Assembly’s debating chamber and committee rooms, and the historic Pierhead visitor, events and conference venue.
Following a competitive tender process, Charlton House retained the business on the basis of its tender submission. This will build on its previous excellent service delivery and reputation for creating exciting and fresh solutions. Working closely in partnership with the National Assembly for Wales, Charlton House proved that it understands its specific catering and hospitality needs, tailoring its offer accordingly, and shares important values, including a commitment to Welsh suppliers.
Paul Honey, Managing Director at Charlton House, said: “We’re thrilled to be the chosen catering partner for the National Assembly for Wales for the third consecutive five-year term. This is real testament to the team’s relationship with the client and its expertise and commitment to understand and mirror its culture and values within the catering and hospitality offer. For ten years, we’ve delivered innovative and quality food and service across the Assembly
estate and we look forward to building on this and bringing even more exciting and appealing initiatives to the heart of Welsh democracy.”
www.charltonhouse.co.uk
TOMORROW’S MENT ’S TODAY
Graham Perry, Business Unit Director of iSite, discusses the increased importance of compliance for facilities managers (FMs) and explains how Big Data Analytics can help teams to both manage and mitigate risk.
As the scope of facilities management continues to increase, FMs are finding themselves increasingly embroiled in the world of compliance. For years’ facilities management teams have been tasked with managing a business’ health and safety strategy, but we’re now
www.tomorrowsfm.com
seeing the scope of this responsibility increase to other areas of legislation. From environmental and fire safety regulation, to issues relating to cyber security and anti-corruption laws.
The challenge is that each of these areas is unique. They have their own set of criteria in order for a business to be deemed compliant, in addition to their own forms of certification or testing. This means those tasked with managing compliance can have access to huge volumes of data and documentation – from test certificates to improvement or enforcement notices – and much of this is still delivered in paper form.
With masses of unstructured data, it’s important for FMs to manage these documents effectively and the easiest way for businesses to achieve this is to collate all information into one central location that is accessible electronically. When viewed as a whole, this information then has the power to enable much more strategic decision-making as any potential
risks can be flagged before they become a problem.
For example, FMs can receive a notification via email that a fire safety certificate is due to expire in a set number of months. Not only will this prompt the team that they can expect a visit from the auditor, it also enables them to conduct their own internal assessment and ensure everything is meeting current standards. The ability to keep on top of this not only ensures the safest working environment for employees, it also mitigates the risk of the business receiving a fine from the regulator should they be deemed non-compliant.
This becomes particularly important when a company operates across multiple geographies, meaning facilities management teams may need to comply with different sets of legislative requirements. It’s in cases like this that the ability to collate data into one system and present it as a whole becomes even more beneficial.
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