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COVER STORY


TECH TAKEOVER: THE


DIGITISATION OF WINTER MAINTENANCE AND FM


Digitisation is transforming every aspect of every industry, and facilities


managers must keep pace with this global trend. Jason Petsch, CEO of winter gritting and maintenance services GRITIT, takes a ride into the near future to


explore the changes that are coming to FM, and explains how this is changing the face of winter maintenance.


If you’ve called a cab recently, you may well have done so using Uber; it probably felt very different to your past experiences. As a customer, Uber removes the guesswork. It’s an on- demand, local resource that you can view in real time, call on as needed and track all the way through the journey. All this data is brought to the palm of


18 | TOMORROW’S FM


your hand to give you unprecedented transparency and control.


Half the battle with taxi services in the past was getting through to a human operator and then having to rely on their judgement as to how best to respond to your need. But, with a data-driven service like Uber, the human is taken out of the


equation. The system responds faster and smarter in a decentralised process that responds automatically in the most efficient manner.


Uber has met with fierce opposition, and it is easy to feel some sympathy for the Black Cab drivers being swept aside by the inexorable force of Uber’s impersonal algorithms.


twitter.com/TomorrowsFM


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