WHAT’S NEW?
APPRENTICE WINNER ADOPTS BIGCHANGE
TECHNOLOGY The Apprentice winner 2015, Joseph Valente, has selected BigChange’s JobWatch platform to accelerate the growth of Impra- Gas, the plumbing business he owns 50:50 with Lord Sugar.
DRIVING HOME THE
SAFETY MESSAGE As experts in working at height, safety plays a crucial part of life at CAM Specialist Support. It’s not just the operatives working up buildings who are in potential peril so CAM has also focused on the safety of its drivers, to protect them, their passengers and the public when they are out on the road.
Sean Canty, Director at CAM, explained: “We check our vehicles regularly to ensure they are in good condition and it makes sense to check our drivers too. Fitting our vans with speed trackers and dashboard cameras means that we can assess our operatives’ driving.
“We can then recognise those who do it well and review, and where appropriate retrain, those who’s driving leaves a little to be desired. We’ve all felt the frustration of traffic delays and wanted to make up time, but these tools remind our drivers to be responsible on the roads.
“Making sure people are thinking about their driving style means they are more considerate of other road users and they drive in a more economical style – better for our books and the environment.”
Like any business, CAM needs to make money, but being part of the community it works in is also central to CAM’s ethos and this safety initiative is part of that approach. CAM is also a London Living Wage employer and takes on apprentices from the local community.
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Impra-Gas is on a mission to revolutionise the plumbing industry, using the latest technology to offer people a faster, higher quality service. The company looked at a number of software companies and after a rigorous tender process chose BigChange’s all-in-one Mobile Workforce Management system.
The team at Impra-Gas are totally focussed on scaling the business, whilst delivering industry leading levels of service and convenience for customers. The paperless app- based JobWatch system allows Joseph’s management team to manage the entire operation from quotation all the way through to invoice, with integrated planning, management, job scheduling and real-time vehicle and resource
tracking. The system also ensures consistent service quality and compliance with an app that guides plumbers through critical checks and procedures.
JobWatch is also enabling Impra- Gas to offer a seamless and convenient service experience for customers, with real-time booking on the company’s website as well as on a mobile app. Customers receive live updates that confirm the estimated time of arrival and on completion of work can make mobile payments. Automated electronic job cards and gas safety certificates ensure essential safety documents are safely stored and recorded.
BigChange founder and CEO Martin Port added, “BigChange exists to help ambitious businesses like Impra-Gas scale quickly, giving them everything they need to run a dynamic, profitable and customer focused operation. We’re really excited to have Joseph on board as a customer. His team will be receiving the same five-star service and support that is there for every one of our customers.”
www.bigchangeapps.com
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