WHAT’S NEW?
MERRIOTT ENHANCES DELIVERY OFFERING
OMORROW’S MORROW’S F A CI LI T I E S MANAGEMENT TODAY
Commercial heating specialist Merriott has implemented a series of improvements to its transport and logistics offering, in a bid to enhance service levels for customers of its radiators and radiant panels.
Amongst the improvements is the introduction of a new one-box packaging solution. This means all the components for each custom- made Merriott system will be boxed together, saving valuable time on site and ensuring no parts are lost in transit. Merriott is also using additional packaging on every order to substantially reduce the risk of product damage – both during transit and on-site. Finally, the company is now using dedicated hauliers, so customers can rest assured that their orders will arrive directly to site from Merriott’s state-of-the-art manufacturing facility in Newport, Wales, with no unnecessary handling in between.
Andrew Slack, customer service and logistics director at Merriott, said: “Here at Merriott, we are 100% committed to exceptional performance. This is not just true for all our products, but it’s also true for our logistics offering, which is why we’ve introduced these new improvements. Heating and cooling solutions form an integral part of a project’s supply chain, and there is often only a small timeframe for products to arrive ahead of installation, with limited storage facilities on-site. This is where reliable and efficient delivery becomes crucial.
“Our team understands that a late, damaged or incomplete order can put a whole project on hold, so we’re working hard to ensure seamless, on-time deliveries every time. It’s all part of providing a bespoke
www.tomorrowsfm.com TOMORROW’S
While monitoring energy usage is not a new process, how it is done is becoming increasingly advanced. Technology such as motion-detection light sensors is well-established and a common energy saving feature in many buildings. However, the increased availability of ‘smart’ devices has seen businesses begin to use more sophisticated, independent mechanisms that track the energy use of large consumption assets, such as generators, lifts and escalators.
Graham Perry, business unit director of iSite explains how big data analytics can be used to inform asset-based capital replacement programmes to drive down energy consumption.
Energy consumption is a major cost for all businesses, regardless of the sector they operate in. As a result, facilities management teams are continually looking at ways in which energy usage can be reduced. Not only to deliver cost savings, but to help improve an organisation’s carbon footprint by cutting CO2
emissions.
In order to reduce energy costs effectively it is important for FM teams to have a comprehensive understanding of the amount of energy currently being used, as well as the optimum level of energy the business should consume moving forward. Often this will require some form of asset replacement programme to be implemented, which will involve significant funding and planning to ensure success.
service which puts customers first: from tailor-made systems, to the UK’s fastest delivery times and the highest level of technical support and aftercare.”
Merriott, part of the QRL Radiator Group, prides itself on offering
With the development of the Internet of Things, organisations are now in a position where information- capturing devices can be linked, with the option to feed data into one central platform. When this is integrated with the information gathered by building management systems, which are often used to monitor other assets such as boilers and HVAC systems, FM teams can build a comprehensive picture of energy use.
The ability to analyse this data as a whole can reveal how assets are working across an estate, enabling FM teams to identify poor performance. It is this insight that ultimately adds value as it drives informed decision-making and helps FM teams to have a positive impact on the bottom line by improving efficiencies and reducing energy costs.
With the Internet of Things set to explode, and an estimated 50 billion devices to be connected by 2020, it is clear that big data will not only support better energy management moving forward, but is likely to positively impact other areas of FM as the industry becomes ever more connected.
cutting-edge commercial heating and cooling solutions which deliver long-term results for a wide range of projects, backed by word- class manufacturing and trusted customer support.
www.merriott-radiators.com TOMORROW’S FM | 07
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