CASE STUDY
that it may require special care. With the many years in this role, I can now identify an Amtico from a Karndean floor or advise on a special wool or poly-blend rug.
“Following an appraisal of the floor, we provide a bespoke quote and explanation of the restoration or cleaning process. Many commercial customers require an out of hours service in order to minimise disruption, however this presents a challenge of access to shopping centres overnight or additional security or staffing.
“We were contracted to strip and reseal an Amtico floor for a leading jewellery chain overnight and have the service ready for customers the morning after. We worked closely with the store manager to ensure we had enough time to complete the job, had suitable access for larger, mains- powered machines and that drying times would be achievable to avoid health and safety issues when the store re-opened the next morning.
“The team brought in machines to strip the floor of its existing, worn and dirty surface and vacuumed the area to remove debris. This process removes a thin layer of the top surface, which includes scratches and small dents. Customers have the
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choice of a satin or high gloss finish for their floors but Amtico customers are advised to use Amtico’s own high gloss finish. The product was applied evenly across the entire surface and allowed to dry. Drying times can vary depending on the ambient temperatures of the property so this has to be considered in allowing time to complete the job. Depending on the condition of the floorcovering, the finishing process may be repeated two or three times but we were able to bring the quality of the floor back to ‘like new’ with two coats of Amtico’s floor dressing.
“We carried out a similar process in a customer’s home, where his 36m2 Amtico kitchen floor had been subject to years of ‘play fighting’ by his dogs. When we met with this customer, he wasn’t aware the floorcovering was Amtico but was pleased when we explained that it can be recovered to a ‘like new’ finish in one day. We often find that when customers have invested a few thousand pounds in a floor, they are happy to spend more in cleaning and revitalising their product.
“To minimise wear and tear, implementing preventative measures can help reduce the amount of dirt brought onto the floor. Soil and debris can be walked in from the surrounding
areas and can cause damage time and time again. We advise that customers invest in a barrier mat system at the entrance of their property, be it a shop, lobby or front or back door of a house. Textured, synthetic mats or metal grids will allow visitors to scrape off dirt before they enter the property and a porous mat inside will soak up any moisture on visitors’ shoes. Although this seems common sense and a simple idea, a simple walk-on, walk-off mat can save huge sums of money.
“Customers always ask us how often they should have their floors professionally cleaned and we advise that a strip and reseal should occur every 12 months, but regular vacuuming and spot stain removal should take place every day to remove the chance of further damage. Taking daily care of your floor will vastly improve the lifespan of the product. For store owners, businesses and home owners that have invested in bespoke, professional or the latest products, ensuring they stay immaculate is integral to standing out from the crowd.”
www.servicemasterclean.co.uk
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