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PEST CONTROL


Our first two member companies were accredited against the standard in December and we have a programme to get over 450 measured against the standard in the next 18 months.


TC: How significant is the fact the standard is assessed independently?


SF: Internal audits by trade bodies can be potentially weakened by pressure to allow companies to pass. By using third party verification, cleaning companies and their clients can be sure audits are legitimate and every BPCA member company is held to the same high standard.


Client concerns over the quality of pest management services are allayed by insisting on this standard. It’s often difficult to differentiate between companies and this provides a simple benchmark.


One concern we hear regularly is that procurement teams don’t actually understand pest management and so buy on price or name – this standard provides them with a simple measure.


The CEPA Certified audit against EN16636 involves the entire structure of the company to make sure everything from its working practices and training to its ethos and values is correctly aligned.


TC: What does the initiative involve?


SF: The standard delves into every aspect of a pest control company, from frontline call handling to sales, contracts and how they actually deal with pest management issues on site.


So we are challenging all of our members to gain the new European Standard for Professional Pest Management Services and encouraging them to become CEPA Certified.


Each will be independently assessed by Bureau Veritas, the global certification body. We’re the only UK organisation that does this and we’re investing in the initiative for the benefit of our members’ clients.


It’s a move which will put our members on a level playing field with the best pest management companies in the world.


www.tomorrowscleaning.com


It’s not just a paper exercise – auditors go out on site with technicians and ask searching questions to ensure what is said at HQ is embedded in the ethos of the organisation.


All companies who wish to pass the standard need to employ integrated pest management, which basically means managing the pest problem before it begins by making the site unattractive to pests. It also reduces the quantity of biocides used, which is good for the environment and helps with Corporate Social Responsibility.


All BPCA member companies will be at least working towards the standard from January and we are aiming to


help everyone pass the audit by our deadline of June 2017.


TC: How will consumers benefit from these changes?


SF: This is a move that sends out a strong message that when people use BPCA members they can have peace of mind that the job will be done properly. It also helps our collective drive to ensure the public can trust cleaning professionals and the pest control subcontractors they employ.


We want the BPCA to remain the mark of professionalism in UK pest management and for cleaning companies and clients to look for our logo every time they select a pest control company, safe in the knowledge that they are hiring a professional, not a cowboy.


www.bpca.org.uk Tomorrow’s Cleaning February 2016 | 51


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