FEATURE
THE SKY’S THE LIMIT
Diversey Care and Interserve have teamed up to bring a high-tech new tracking and reporting system – a key facet of Diversey’s ‘Internet of Clean’ vision – to Granada Airport. Here, they explain how the new system was implemented, and the benefits that it has brought to the Spanish airport.
THE CHALLENGE Federico García Lorca Granada-Jaen Airport, more commonly known as Granada Airport, lies in the heart of Andalusia, Spain, and is the gateway to historic Granada and its surrounding municipalities for thousands of business passengers and tourists, who arrive from all over the world.
The airport – which is operated by the AENA, the Spanish public body that owns and operates the majority of airports in Spain, enlists the services of Interserve, a customer of Sealed Air Diversey Care. Interserve is known as one of the world’s foremost support services and construction companies, for their cleaning and maintenance capabilities.
“At Granada Airport, Interserve is
in charge of the maintenance of all public areas, completing both daily and regular cleaning tasks,” explained Noelia Martin, Técnico- Lean at Interserve. “The final result for AENA, the airport operator, is that everything is clean and tidy so that passengers find the airport pleasant and comfortable.”
In order to confirm that cleaning and maintenance responsibilities at Granada Airport are being undertaken promptly and effectively, Interserve produces reports on the completion of all tasks, and sends these to AENA.
42 | Tomorrow’s Cleaning February 2016r
Previously, these service records were being taken manually, and on paper – a task both time consuming and wasteful with regards to use of resources. Interserve wanted a faster, automated way to produce their service reports which more clearly demonstrated their true value to AENA.
Additionally, in their unending quest for greater efficiencies, Interserve wanted to ensure that their cleaning processes were as effective as possible. This included the analysis of cleaning routes throughout the airport, and optimising these in order to make sure cleaners were as productive as possible.
THE SOLUTION Interserve turned to Diversey Care’s SmartView Time and Task module for an automated solution. SmartView is part of Diversey Care’s Internet of Clean offering, which connects machines and other smart devices to achieve broad insight into equipment, consumption and operations. A unique, integrated platform, SmartView provides real time monitoring and reporting, and allows for a comprehensive analysis of cleaning tasks by enabling the digitalisation of data in a simple and effective manner.
“In order to improve the productivity and service quality of building service
contractors, we have SmartView,” explained Fabian Olivier, SmartView Consultant at Diversey Care. “SmartView is a cloud-based platform, which helps track different things – non-productive activities, or the quality, for example. For me SmartView is really the ultimate solution, the best solution on the market to drive productivity, efficiency and continuous quality improvement.”
With SmartView, the cleaning team at Granada Airport use a portable RFID reader to scan a discreet label, ‘checking in’ and ‘checking out’ when starting and after completion of all daily tasks. They are also able to use the scanners to report exceptional or unexpected tasks, and a supervisor is immediately advised via text when there is an incident.
All data collected is sent to Interserve in near real-time, and every month this is collated, and digital reports analysing work done, processes, and other key indicators of operations are compiled and sent to AENA, the insights of which show real and immediately quantifiable value.
In addition, using these reports Interserve can easily analyse productivity, and rapidly implement improvements – such as changes to cleaners’ routes, or training specific cleaners – in order to make cleaning processes at Granada Airport more efficient. Thus, Interserve can raise
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