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COVER STORY


This public commitment to exemplary customer service needs to be more than just a strapline. So, in 2015 RP Adam launched a new five- year growth programme aiming for a £20million turnover by 2020. This includes investment in plant, product and customer service across operations in the UK and the Middle East as part of the company’s ground- breaking 20/20/20 initiative.


Having established a reputation for being specialists in the residential care, FM, hospitality and leisure markets, RP Adam is also expanding its industry reach, ensuring that its innovative approach to customer service is now more structured and sector-specific. Sector managers now report to a senior director across the following sectors: restaurants & catering; bars & beverages; hotels & leisure; residential health care; outsouricing contractors; public sector and foodservice & janitorial distribution.


“Having established a


reputation for being specialists in the residential care, FM,


hospitality and leisure markets, RP Adam is expanding its industry reach.”


So, as the company looks to the future, the idea of service over and above the supply of a strong range of cleaning products looks set to continue to differentiate RP Adam from its competitors.


“With a loyal and consistent management team the company has been led to a strong vantage point for future growth,” Max concluded. “Our group goal ahead of 2020 is to use the experience and talent within the wider RP Adam family to expand the business at home and abroad by firmly establishing a new modern identity geared to expanding commercial and customer priorities.


“Using the experience and talent within the wider RP Adam family to expand the business at home and abroad, the next phase in the company’s story promises to be an extremely exciting time.”


www.rpadam.co.uk www.arpalgulf.com www.thearpalgroupblog.com


www.tomorrowscleaning.com


Tomorrow’s Cleaning February 2016 | 25


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