6 News On target for success
GHA aims to deliver excellent services – and we set targets to measure how we’re doing.
The Scottish Housing
Regulator also expects all social landlords, including GHA, to perform well and monitors what we do. Here are our latest performance figures: n Percentage of tenants satisfied with the overall service provided by GHA –
90.43% n Reactive repairs completed right first time – 96.6% (target 96%) n Average time to let homes – 13.15 days (target 14.5 days) n Gross rent arrears – 3.75% (target 3.85%) n Value of sitting tenant arrears - £3.46m. We’ll keep you updated on our performance figures in future editions of the Key.
Direct Debit is now available
OUR new ‘paperless’ Direct Debit system is now up and running. Direct Debit is an easier and quicker way to pay rent. It means you can pay rent on any day of the month that suits you. Gordon Wilkes, a tenant of GHA’s sister organisation
Loretto, from Springburn, said: “I pay by Direct Debit on the first day of the month. “The money comes out of
your bank and you don’t have to think about it – it gets paid. “It’s much more
convenient.” Talk to your housing officer about signing up.
Funeral Services McLean’s 644 Alexandra Parade, Dennistoun
VITAL SERVICES: Rent pays for improvements to homes and communities, our round-the-clock repairs, our environmental teams keeping neighbourhoods clean and GHA’s 24/7 customer service
There are lots of ways w An Independent Family funeral parlour providing a
quality service, whilst looking to keep costs affordable McLean’s Funeral Services –
Servicing our community for 19 Years Tel: 0141 550 0533 - 24 Hours
theKEY - www.gha.org.uk
GHA has lots of ways to help if you’re worried about money, your benefits have changed or you need support to get online. Remember, you don’t need to be unemployed to get that support. Our advisors are here to support all tenants, whether you’re working full-time or part-time or unemployed. Here’s a round-up of how
we can help. For details of any of these services, talk to your housing officer or phone us free on 0800 479 7979.
Advice on fuel bills Our Fuel Advisors can give you free expert tips on how to cut
bills and get on the cheapest tariffs.
Money and benefits Our Welfare Benefits Advisors can help you claim all the benefits and tax credits you’re due. Money advisors can help you budget and manage debt.
Banking We can help you open a new fee-free bank account and provide free budgeting advice.
Jobs and training We have a range of schemes to help people get training or a job
Getting online Our Click & Connect centres
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