ISSUES & EVIDENCE CAPTURED
Accommodation Of the issues received, 60%% related to accommodation. The problems are well known and many will be aware of the extensive liaison we undertake with HQ Air CS, MoD, DIO and CarillionAmey to share those issues, propose solutions and generally assist in attempts to raise the performance bar. Significant issues reported to us in 2016 were largely unchanged from previous years and included:
• Poor Communications with occupants. • New Works /Additional Works poor performance. • Missed Appointments. • Failed Move-in standards - SFA • Routine Maintenance Issues/Delivery Staff - Customer Service. • Special Needs Adaptations. • Health and Safety issues within SFA/SSFA. • SFA energy efficiency. • Complaints Process. • Policy on Entitlement to SFA. • Policy on SFA retention (education and welfare).
Personnel Issues
Examples of the personnel issues received included: • TACOS queries. • Recoveries from pay – often related to SFA Charges. • Overseas and single personnel Allowances Issues. • JPAC decision making. • Divorced personnel with limited child custody rights. • Payment of Gratuity/Pension. Move to 30 working days from 30 calendar days.
Education
The predominant issues concern personnel with difficulties finding available places at the school(s) of their choice. We are finding that the AF Covenant is proving more and more effective at resolving these types of issues, although more recently we have heard from a few local authorities who do not accept the families’ contention that this is a Covenant issue. We continue to provide evidence and support to assist in changing this view, working with DCYP and DfE. Other issues related to education that people came to us with included:
• Access to Higher Education and disparities in university fees in the Devolved Regions. • Use of Service Pupil Premium by schools. • Boarding School Issues (CEA) for families. • Disparity between UK and overseas education systems. • Special Education Needs.
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