MYSTERY SHOPPER WIN MY BOOKING
LEEDS, WEST YORKSHIRE
WANTED: A couple would like to see the northern lights preferably in Norway or Finland – in January next year. They are looking for a week-long trip and would like to explore the area too. BUDGET: £3,500
WINNING AGENT
TRAVEL CONSULTANT CHRIS INMAN
‘ VERDICT
The winning agent suggested a suitable holiday, well within budget. The Co-operative Travel quote was over budget, while STA directed me to another agency over the road.
SCORING SYSTEM
50% Advice and product knowledge
25% Customer service
15% External/internal appearance
10% Overall experience
TIME OUT
Any agency that keeps Mystery Shopper waiting without acknowledgement for 10 minutes will fail to score!
Top-scoring agent each month will win use of a Mercedes SLK for 10 days
The winning agent must be at least 25, for insurance reasons. Any agent who is under 25 will win a week’s all-inclusive holiday at an Elite Islands Resorts property. The prize is non-transferable and the car must be driven only by the winning agent. The winner must not have any serious driving convictions. The winners will be informed by Travel Weekly.
76% The
Co-operative Travel 81 ALBION STREET
The agent was friendly, helpful and
offered me a seat as soon as I entered the shop. I was recommended a £3,638 Transun Aurora Hunter holiday, with flights from Leeds-Bradford airport.
Another agent printed excursion details, but the agent who served me did not attempt to upgrade. I was not asked if I
would like to go ahead with the sale. This agent could have shown more passion when selling the trip to me.
30%
STA Travel 88 VICAR LANE
I was greeted quickly but was soon told northern lights holidays did not occur in January and there were nothing available to book. The agent even referred me to
another agency, suggesting it would have more choice. I was given a European
brochure, but not shown any information on the holiday, as the agent said they couldn’t provide anything suitable. The agent could have asked more questions, rather than sending me away within three minutes.
I have been a travel consultant for more
than six years now, but started at Bridge the World, Leeds, on May 10 after returning from
travelling in southeast Asia for two months. The best thing about my job is getting to talk about travel all day.
Bridge the World 21 ALBION PLACE
The agent was friendly, enthusiastic and showed a lot of passion for his job. He
took a genuine interest, giving me lots of information and advice. I was asked if I had enough time to go through various options and he did not rush my enquiry. The agent gave a quote with his contact details, inviting me to ring for more
information or to book. He recommended a £1,744 trip, staying at Santa Claus
Holiday Village on a bed-and-breakfast basis, flying with Finnair from Manchester. The agent also considered a northern lights minibus safari, with sleigh rides
pulled by a reindeer and a snowmobile. I was offered upgrades on luggage,
insurance and excursions. The agent tried to close the sale and was persuasive.
94% THIS WEEK’S WINNER
48
travelweekly.co.uk 16 June 2016
WIN!
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76
