WORKPLACE COLLABORATION
You seem a bit distracted or preoccupied,” and listen to his response. Knowing that these situations make her uncomfortable, Sara has a mental list of empathetic phrases to interject when appropriate. (She could say things like “that must be awful,” or “I can see that is weighing on your mind.”) As Ed talks, Sara feels annoyed and wants to defend herself; however, she knows that point is not Ed’s primary issue. Sara continues to listen to Ed, acting as a sounding board as she lets him work his thoughts out himself.
ACTION STEPS As you can see, the actions you take as the leader directly infl uence how those around you respond. The key is to be aware of your own thoughts and feelings and to notice how others react to you. Here are some specifi c actions you can take to raise your leadership behavioral workplace collaboration skills:
• Stop and think how you will feel interacting with this person in the future. Just the thought of eating crow can be a tremendous deterrent!
• Remember that the other person has thoughts and feelings. They see the world from their own perspective, tinted by their own past experiences and memories.
• Take a deep breath, count by threes or fours, ask questions … anything so your emotional brain can take a step backwards and release your reactionary thoughts.
• Stay engaged in the conversation by asking questions that can clarify their point and relevance to the discussed topic
CONCLUSION It’s easy to get caught up in our daily pace and not take the time to refl ect on our behaviors, and the eff ect our words and actions have on others. As a leader, your behaviors are under scrutiny. It is diffi cult to maintain your composure when you really want to strangle someone. Situational awareness is huge in our industry. I challenge you to expand your defi nition of it to include your thoughts and behaviors. One test would be to ask yourself: can you consciously choose to act in a tense situation and not react to the other person?
VIDEO BORESCOPES
In stock, ready for overnight delivery! Hawkeye®
finely constructed, and deliver clear, bright high resolution photos and video! The 5” LCD monitor allows comfortable viewing, and intuitive, easy- to-use controls provide photo and video capture at the touch of a button! V2’s have a wide, 4-way articulation range, and are small, lightweight, and priced starting at only $8995. V2’s are available in both 4 and 6 mm diameters. Optional 90° Prism and Close-Focus adapter tips.
Made in USA
BEFORE YOU BUY!
gradientlens.com/V2 800.536.0790 05 2015 35 TRY V2 Video Borescopes are fully portable,
90° Prism & Close-Focus tips available!
With a doctoral dissertation on aviation crisis leadership, Dr. Shari Frisinger’s expertise is in behaviors: being smart about thoughts and feelings, and the ‘why’ behind actions. Her human factors programs and consulting raise awareness of potentially
disruptive or unsafe behaviors, and techniques to ease confl ict and enhance safety. Dr. Shari is an NBAA PDP provider, a member of NBAA’s Safety Committee, a member of Aviation Psychology Association, and faculty teaching leadership courses. She has presented behavioral safety programs to numerous fl ight departments and aviation companies. For more information, visit
www.ShariFrisinger.com or call 281.992.4136.
Hawkeye ® Videoscopes Fast, Reliable, Affordable, Visual Inspection!
• Sharp, Clear Photos & Video • Large 5-inch LCD Monitor • Easy-to-Use Controls • Annotation Feature • Rugged Tungsten Sheathing • Quality Construction • Precise 4-Way Articulation • Starting at only $8,995
DOMmagazine.com
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72
