6. Use positive body language. Body language carries the majority of the message, so work to ensure that it conveys the message you want.
7. Remember the fi lters, yours and theirs. We all have them so let’s work on making them as few and thin as possible.
8. Do whatever it takes to ensure that the mental pictures match.
There is a lot of information
that, if used, will go a long way to reduce human errors due to lack of communication. In the next article we will take a
break from the Dirty Dozen and look at the common characteristics of an AMT, AME, LAME or aircraft maintainer. Are we diff erent from pilots or other occupations? Stay tuned and see.
Gordon Dupont worked as a special programs coordinator for Transport Canada from March 1993 to August 1999. He was responsible for coordinating with the aviation industry in
the development of programs that would serve to reduce maintenance error. He assisted in the development of Human Performance in Maintenance (HPIM) Parts 1 and 2. The “Dirty Dozen” maintenance Safety posters were an outcome of HPIM Part 1.
Prior to working for Transport, Dupont worked for seven years as a technical investigator for the Canadian Aviation Safety Board (later to become the Canadian Transportation Safety Board). He saw fi rsthand the tragic results of maintenance and human error.
Dupont has been an aircraft maintenance engineer and commercial pilot in Canada, the United States and Australia. He is the past president and founding member of the Pacifi c Aircraft Maintenance Engineers Association. He is a founding member and a board member of the Maintenance And Ramp Safety Society (MARSS).
Dupont, who is often called “The Father of the Dirty Dozen,” has provided human factors training around the world. He retired from Transport Canada in 1999 and is now a private consultant. He is interested in any work that will serve to make our industry safer. Visit
www.system-safety.com for more information.
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PT6@HeritageTurbines.com 1-888-669-9531 (toll free, US) | 508-778-7788 | FAX 508 775-4489
05 2015 21
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