Online Booking For a quick and convenient way to make your cruise booking, please book online at our site www.cruiseandmaritime.com. Our online booking service offers you a choice of cabin numbers and an immediate confirmation sent direct to your e- mail address. Once made, you can also view and maintain or add additional information through our Manage My Cruise facility, described above.


Passports A passport is essential for all cruises, including mini-cruises and sailings around the British Isles and Republic of Ireland and all British Citizens must hold a full ten year passport. Many countries, including most of those visited during the winter cruise programme and on the Astor cruise schedule, require visitors to hold passports that have at least six months validity beyond the return date of the cruise. It is the responsibility of holders of non-British passports to check with the relevant consular authorities of the countries to be visited to ascertain if there are any specific restrictions or requirements for their planned itinerary. Any passenger arriving at the departure port without a passport, or with the incorrect documentation, will not be allowed to embark. Such circumstances are not covered by insurance and no refund claims will be entertained.


Pullman Berths A number of cabins can accommodate a third or fourth passenger in upper Pullman berths. Such berths are accessed by a short ladder, which is stored in the cabin and when not in use, the berths are folded back against the cabin wall. Potential occupants of Pullmans therefore need to be to sufficiently fit and able to climb the ladder to reach their berth. For Columbus Cruises C708 & C709 and Astor cruises, children under 6 years of age are not permitted to occupy upper berths for safety reasons. Please refer to the deck plans to ascertain which cabins offer Pullman berth capacity for additional occupants.


Quality Control In order to maintain a high standard of customer service, please be aware that telephone calls made to our Reservations & Customer Services Departments are recorded for monitoring and training purposes.


Refreshment Facilities Complimentary tea and coffee is available from the relevant refreshment station on each ship between the hours of 06.00 and midnight each day (with the exception of Magellan which is 24 hours). Outside of these times, you may purchase hot drinks and a range of speciality coffees from any of the ship’s bars.


Restaurant & Table Reservations Whilst breakfasts and lunches are generally served in the restaurant on an open seating basis, two sittings with allocated seating are operated for dinner in the evening. On days at sea, these sittings are normally timed to commence from 18.00hrs and 20.15hrs and these timings may vary during port days. You should state any preferences for a particular dinner sitting and/or table size at the time of booking. Please note that requests for specific dining sittings and/or table sizes will be treated strictly on a ‘first come, first served’ basis and will be subject to availability. Whilst every effort will be made to accommodate preferences, no guarantee or confirmations can be given.


Safety on Board Shortly before the ship sails, or if this is not possible within 24 hours of departure, a full safety drill will be held and this compulsory exercise will give passengers precise information of what to do and where to muster in the event of an emergency on board as well as important instructions about life jackets and the emergency procedures in place. In the event of adverse weather or sea conditions it is important to take extra care moving around the ship, making use of the handrails and heeding any special instructions given over the P.A. system. In certain sea conditions, use of the passenger lifts may be suspended for the duration and outside cabins on the lower decks may have protective covers, known as deadlights, placed over their portholes. These covers will therefore exclude natural light from the cabins affected. Such restrictions will be lifted as soon as it is practicable


Security For your complete security and peace of mind, there are stringent security measures in force, particularly at UK ports. All cabin baggage will be electronically screened, hand baggage may be examined and you will be required to pass through an X-Ray arch prior to boarding the vessel. At embarkation you will be issued with a personalised ID card which is used for gangway control purposes and validates you as a bona-fide passenger.


Shore Excursions An attractive programme of optional excursions is offered at each of our ports of call. The exact content and pricing of the programme will be finalised closer to your cruise. You will be sent full details, including information on how to pre-register for your excursions online or by post, with your pre-sailing information around eight weeks prior to sailing. Availability permitting, you will also be able to book on board with our Shore Excursion staff who will be pleased to assist you in selecting the excursions most suitable for your requirements.


Smoking Policy Smoking is no longer permitted inside our ships. Consequently, all internal areas, comprising cabins, lounges, restaurants and other public rooms are non-smoking areas. Designated areas for smokers are available externally in selected areas of the open decks. We reserve the right to alter our smoking policy during the cruising season and should new national or international maritime legislation subsequently affect this policy, passengers will be informed on board accordingly. E-cigarettes or similar are only permitted to be used in designated smoking areas.


Special Diets If you, or a member of your party, have a particular dietary requirement, we are able to offer the following dietary options: gluten-free, lactose-free, low cholesterol, low fat, low salt and vegetarian Meals. If you have not done so at the time of booking, please advise any requirements no later than two weeks prior to departure. Pre-packed Kosher and Halal meals are available but only if requested at least 6 weeks prior to sailing.


Technical Calls A technical call, as highlighted by the * in the itinerary, is a short duration visit to a port which is made for a specific purpose only. Such reasons


for scheduling a technical call include the taking on of fresh water or fuel oil or embarking or disembarking participants of an organised shore excursion which commences at one port and rejoins the vessel at another. It is not possible for independent passengers to go ashore during these brief technical calls.


Travel Insurance It is a condition of booking that all passengers hold fully comprehensive travel insurance cover that is valid for the entire duration of your cruise holiday and provides health cover for pre-existing conditions and the costs of medical repatriations. It should also include personal luggage insurance since there is a limited liability for loss or damage. South Quay Travel & Leisure Ltd is able to offer a comprehensive travel insurance policy to passengers that are booked directly with them and details are shown on page 144. If you are booked through a travel agent or a tour operator, or opt not to purchase this insurance, you must give details of the alternative cover that you have in place, including the name of your insurer, policy number and most importantly the telephone number of the insurer’s emergency assistance service. You may be refused boarding if you are unable to provide this information.


Valuables Each cabin has the facility of a personal safe for your valuables and important papers. The Company is not responsible for any theft or loss of any items not kept in the safety boxes. The Company does not accept responsibility for loss or theft of cameras, video cameras, chargers and other valuable electrical items which are your responsibility at all times.


Visas Together with our preferred visa provider CIBTVisas, we are pleased to provide any British passport holders with a simple online solution to all your visa requirements. Detailed visa information specific to your cruise, any required documentation needed to support applications, plus the official application forms can all be ound on the CIBTVisas website. Please visit www.cibtvisas.co.uk/cruiseandmaritime or call on 0207 593 6223. Please note that as you are travelling by sea, your visa requirements may be different to the standard advice supplied for air travel. Your visa requirements may differ if you do not hold a British passport. You should contact relevant embassies or consulates for further advice. It is a passenger’s own responsibility to ensure that they hold the correct documentation to visit the countries shown on their chosen itinerary. Failure to have the correct documents prior to sailing will result in you being denied boarding.


Visitors Due to the stringent security measures in force, it is regretted that it is not possible to allow visitors on board our vessels during their calls to UK ports.


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