intelligence PROFESSIONAL EXPERTISE Banking on a prize for service


Bristol-based Cxpartners has been selected as a finalist in the national UK Financial Services Experience Awards 2016. Created to recognise and reward


outstanding achievement in customer experience across a variety of financial services sectors and disciplines, the Awards showcase the organisations and the talented teams and individuals within them delivering outstanding customer experience. Cxpartners is a finalist in the Delivery of a


Great Customer Experience through People category of the national awards for its work with the Co-op Bank focusing on ethics, honesty and transparent customer experience that has delivered dramatic results for the bank. Finalists in each of the categories will present


their entry to a team of specialist judges at Park Plaza, Riverbank in London on the 14 July. After the judging has taken place, the winners will be announced during a gala luncheon.


customers want from it, in order to inform our design process. “The end result is customer service that


highlights the Co-op Bank’s solid ethical credentials while providing a simple, clear and seamless digital experience.” Neil Copping, General Manager of Awards


International, said: “We are delighted to announce the Finalists of the UK Financial Services Experience Awards. “The quality of entries has been


Mark Hicks, user experience director,


Cxpartners said: “The work we have completed with Co-op Bank is revolutionising the bank’s online profile. We started researching exactly what the bank’s


impressive. It’s inspirational to see so many Financial Services organisations taking CX seriously and using it to deliver great business results. I would like to congratulate all the finalists and look forward to celebrating and rewarding their success at the awards ceremony.” Owned by Awards International, the


awards is run in partnership with Customer Experience Magazine and Cranfield School of Management.


FINANCE


Firm goes with a bang(er) A


Bristol business that produces quality pork products has secured a series of working capital facilities from HSBC to help grow its events and outdoor catering


business. The Jolly Hog, which was founded by ex-Harlequin


rugby player Olly Kohn and his two brothers, Max and Josh, sells its highly acclaimed pork products at sporting events, music festivals and weddings, as well as through retail channels such as Ocado and Sainsbury’s. Over the next five years, The Jolly Hog plans to increase its presence at outdoor events and grow the retail arm of their business. To realise these ambitions, the three brothers have secured a series of working capital facilities from HSBC to enable the business to invest in new outdoor catering equipment, to recruit two new members of full-time staff, and to assist with the cost of up- front pitch fees at events. Max Kohn, co-founder and financial


director, said: “Some outdoor events require caterers to put down a pitch fee a few months in advance of the event itself, which can sometimes have implications on cash flow for small businesses. With this funding package from HSBC, which is providing three times the amount of working capital we previously had access to, we’re now able to put more event deposits down, recruit two new members of full-time staff and invest in much needed equipment. It will also allow us to agree to new retail contracts which will help us become more visible to general food shoppers.” Sarah Lucas, HSBC’s area director for Bristol,


Gloucestershire and Wiltshire, said: “Olly, Max and Josh are diligent and pragmatic businessmen with a very clear vision for The Jolly Hog. We wanted to support them with their ambitious five- year expansion plans and specifically help them with plans to grow the events and outdoor catering arm of the business by providing working capital facilities that they could use for day-to-day operational expenses.”


32 insight JULY/AUGUST 2016


The team from The Jolly Hog


Picture credit: The Jolly Hog Ltd


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