Training & Development


Absolutely comfortable being in the ‘driving seat’


If some remedial work is needed with quite a few people, Clint might recommend that you continue to use your short statements (stating them one at a time and then pausing for a reaction). Continue with this until it is absolutely clear to all who know you that you can indeed be very firm and you are absolutely comfortable being in the driving seat in interactions with them.


Then, as people come to terms with the new ‘firm’ person that you have become, you can pick the people you want to go back to being nice to! So, good luck in all your future dealings with people at work.


Do you have to deal with difficult people and situations?


Does your working environment bring you or your people into contact with the general public? For example, at school sports fields, on local authority amenity land, village or community sports facilities or play areas, golf courses, public parks and gardens, theme and leisure parks?


Inevitably, you and your people will meet situations of potential conflict and misunderstanding. Such incidents demand well-developed communication skills if they are to be dealt with well, with the best possible outcome being achieved for all concerned.


To equip people to meet these demanding situations with confidence, Pitchcare offers its highly interactive and practical ‘Dealing with Difficult People and Situations’ (DDP&S) course.


These dynamic seminars are designed to be run on an ‘open’ basis (individuals attending from different organisations) or they can be run ‘in- house’ for just one organisation.


Trainee reactions from the last DDP&S seminar included: 'Well presented'. ‘Very informative’. ‘Good fun’. ‘Good to learn how to talk to people better’. ‘Very good outcome’.


For more details about the ‘Dealing with Difficult People and Situations’ seminar, including how to book your place on all Pitchcare workshops visit www.groundsmantraining.co.uk or contact Chris Johnson, Pitchcare’s Training Development Manager at chris.johnson@pitchcare.com


Now with LANTRA accreditation: 


The Maintenance, History and Ecological Principles of Wildflower Meadows


Other courses available:


 Safe Use of Pesticides  Full range of Lantra/NPTC turf related and ground care


 Basic Sports Turf Maintenance across all sports


 Overview and Guidance for the management of Grounds Teams


 Supervisory Essentials for Head Groundsmen/Greenkeepers and Deputies





Basic Management & Maintenance of Ponds and Wetland Areas


Training with


Pitchcare


For further information email chris@pitchcare.com tel 01902 440 251


For full details visit: www.groundsmantraining.co.uk


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