News
BASIS Points for Pitchcare Mag
Two CPD points for ‘hard copy’ magazine subscribers
WE are pleased to announce that *BASIS have awarded two CPD points for subscribers to the hard copy version of Pitchcare magazine, due to the “diverse range of content that relates to the control, management and use of pesticides”.
This announcement will be good news for all BASIS registered members as it means they can now obtain a further two valuable CPD points for their Professional register simply by subscribing to the ‘hard copy’ version of the Pitchcare magazine.
The approval has been backdated to September 2012, so any member subscribing to the hard copy magazine after that date qualifies for the CPD points.
Anyone wishing to claim their points should email their full name, BASIS membership number, date of birth and postcode to
editor@pitchcare.com.
*BASIS is an independent standards setting and auditing organisation for the pesticide, fertiliser and allied industries.
I guess that’s why they call it the blues
New look for Cardiff Arms Park with a new £400,000 artificial surface
CARDIFF Arms Park has a new look after a £400,000 artificial surface was laid before Cardiff Blues began the new season.
The Blues hope the new surface will result in an improved spectacle for fans who have seen matches ruined by mud-bath conditions in recent winters.
Last season, a number of fixtures were affected by poor weather, notably the Boxing Day derby against Newport Gwent Dragons where the playing surface resembled a quagmire.
The FieldTurf artificial carpet meets the stringent requirements of International Rugby Board (IRB) regulations.
It is designed to allow rainfall to drain straight through the system, meaning an end to sodden pitches.
The installation was carried out
The Pitchcare Store - Introducing feefo
Encouraging: Initial reviews from 350 Pitchcare customers give 98% positive feedback on our service
IT is unlikely that many of you will have heard of feefo or even used it to rate previous service or products that you have purchased from online retailers. feefo is one of the fastest growing independent review systems online, and is used by many leading retailers to gauge their customer service performance and product satisfaction.
The Pitchcare Store has now integrated feefo review software into our business system and this has important implications for all of our customers, suppliers and our business.
What is feefo and how can it help you, our customers?
feefo is an independent feedback service, which they describe as; “being used by companies that care about honesty, integrity and doing the best that they can for their customers. Most of all, they are companies that are prepared to listen to what you, their customers, have to say”.
All Pitchcare customers are entitled to leave feedback on any purchase regarding the service received and products purchased;
4 PC OCTOBER/NOVEMBER 2013
customers can say what they like. Notwithstanding contractual or legal obligations, feefo will publish the comments. Pitchcare cannot edit or moderate the feedback received. We will, however, likely respond, particularly to any issue or complaint - this response will be published under any feedback you, our customers leave.
Reviews of products purchased are also left, enabling you to read objective and independently collated information so that you can make an informed purchasing decision.
This transparent interaction between customers and Pitchcare demonstrates that, as a company, we listen to your concerns and it allows us to invest and act on areas our customers highlight, for us to continually improve the service and products we and our suppliers offer.
Pitchcare’s commitment to Customer Service
As a business, Pitchcare fundamentally values a transparent and interactive relationship with all of our customers. Pitchcare members
and customers who have visited the PC HQ in Telford, will have seen, at first hand, the size and scale of our operations. In recent years, significant investment has gone into developing a business infrastructure that is geared to offering a first class customer service experience.
We have nearly doubled the number of staff within our business (taking on many young, local apprentices too), created focused and dedicated
departments and invested heavily in stock, software development and technologies, such as hand held barcode scanning, customer
service systems and purchase order procedures to suppliers to ensure your purchase with us is handled as professionally and efficiently as possible.
Where problems have occurred, Pitchcare has always strived to address the cause and prevent a repeat and do our utmost to satisfy the customer. Today, our infrastructure is more reliable and robust than ever before and, with your help and feedback, we will continue to deliver a first class service on all of our products to our valued customers within this industry.
by Tony Patterson Sportsgrounds who completed the work at the beginning of August, with the first match being played on on 23rd August against Sale Sharks.
Chief executive Richard Holland said: “It’s just incredible. Having walked on it, it’s a softer surface than most park pitches are at this time of year. Having seen it every day and watched the project develop, it’s just remarkable.”
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100 |
Page 101 |
Page 102 |
Page 103 |
Page 104 |
Page 105 |
Page 106 |
Page 107 |
Page 108 |
Page 109 |
Page 110 |
Page 111 |
Page 112 |
Page 113 |
Page 114 |
Page 115 |
Page 116 |
Page 117 |
Page 118 |
Page 119 |
Page 120 |
Page 121 |
Page 122 |
Page 123 |
Page 124 |
Page 125 |
Page 126 |
Page 127 |
Page 128 |
Page 129 |
Page 130 |
Page 131 |
Page 132 |
Page 133 |
Page 134 |
Page 135 |
Page 136 |
Page 137 |
Page 138 |
Page 139 |
Page 140 |
Page 141 |
Page 142 |
Page 143 |
Page 144 |
Page 145 |
Page 146 |
Page 147 |
Page 148 |
Page 149 |
Page 150 |
Page 151 |
Page 152 |
Page 153 |
Page 154 |
Page 155 |
Page 156