TRAINERS


» Supplier Profile


ABC Financial call centre


AS EASY AS A-B-C


BY KATHRYN KORCHOK


Software that processes payments and handles other club administration makes life easier for clubs and members alike.


L ABC Financial HQ, Sherwood Arkansas 20 Fitness Business Canada September/October 2012


ike many successful special- ized fitness businesses, ABC Financial started in a modest way.


Based on his own interest and in-


volvement in sports, founder and CEO Jim Bottin opened a martial arts studio in Arkansas in 1974. Five years later he had expanded to a chain of 13 fit- ness centres. As the company evolved, Bottin recognized the need for a software-based billing and payment


processing system to help his business and other similar operations. “Jim didn’t feel he was getting the


right solution from the people who were processing his payments, so he started to think about doing it him- self,” says ABC’s Chief Revenue Officer Steve Ayers. In 1981, Bottin created and invested


in his own payment processing soft- ware using his own experience as a fitness club owner. He launched the business to help fitness clubs and simi- lar facilities with their membership management, billing and collections, freeing them up to focus more on cus- tomer service, club management and growth. ABC, or American Billing Company,


proved so successful that Bottin’s cli- ent base expanded rapidly. Today, more than 4,000 fitness clubs – from small businesses to large name-brand franchises – throughout the U.S., Canada and Puerto Rico use ABC’s technology-based services for their payment processing needs. ABC han- dles everything from billing to col- lections to cancellations to freeze


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64