WHAT’S ON: TRAINING TRAINING CUSTOMER SERVICE


Keeping Valued Customers Date: Cost:


20 January £156 + VAT


Delivering Excellent Customer Service Date: 6 February Cost:


£156 + VAT


Dealing with Difficult Customers Date: Cost:


12 March £156 + VAT FINANCE


Finance for Non Financial Managers Date: Cost:


15 March £156 + VAT HEALTH AND SAFETY


Health and Safety for Directors and Senior Managers Date: Cost:


19 January £156 + VAT


Fire Marshal Date: Cost:


27 January £96 + VAT


Fire Risk Assessment Date: Cost:


27 January £96 + VAT


COURSES DELIVERED BY GLOUCESTERSHIRE ENTERPRISE JANUARY - MARCH


2012


Health and Safety at Work Date: Cost:


26 March £156 + VAT HUMAN RESOURCES


Disciplinary and Grievance Date: Cost:


10 January £156 + VAT


Recruitment Selection and Interviewing Date: Cost:


6 March £156 + VAT


Appraisal Skills and Performance Management Date: Cost:


26 March £156 + VAT IMPORT AND EXPORT


Introduction to Export Procedures Date: Cost:


21 February £156 + VAT


A Foundation Course in Importing Date: Cost:


22 February £156 + VAT


Exporting – Understanding the Paperwork Date: Cost:


28 March £156 + VAT


Using Documentary Letters of Credits, Drafts and Bills Date: Cost:


29 March £156 + VAT MANAGEMENT DEVELOPMENT


ILM level 2 Award in Team Leading (3 days) Date: Cost:


6, 13 & 25 January £405 + VAT + £71 registration


Facilitation Skills Date: Cost:


11 January £156 + VAT


Internal Quality Auditing Date: Cost:


16 January £156 + VAT


INVEST IN TRAINING There is no better resource in a company than well trained staff.


Improved productivity and increased profitability are just some of the benefits of having skilled, motivated, efficient staff who have a clear understanding of their company’s core business values, processes, and goals and the importance of their role in achieving them. With years of experience to draw on, the Business West and Gloucestershire Enterprise


training partnership can offer you a wide variety of training solutions to meet your company’s needs, from one day courses to year long, accredited qualification programmes, and everything in between.


IT Training Courses coming in the New Year


There is no escape from technology these days, but you need to be in control of it. Make it work for you, not the other way round.


Our wide range of IT Training Courses will give you the skills you need to get the very best out of your IT processes, giving you an additional resource for increased productivity and profitability. In the New Year, we will be offering courses ranging from Excel,Word,Access and PowerPoint through to Web Design and Photoshop.


22 Business West Update JANUARY/FEBRUAY 2012


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