UNSUNG HEROS Cameron Janitorial Cleans Up BY JENELLE HYNES


T


wenty four hours a day, 365 days a year, a dedicated crew of janitors work behind the scenes at YLW, polishing floors, washing windows, vacuuming carpets, cleaning washrooms, and recycling paper and plastic to ensure the 1.4 million passengers in and out of YLW find the airport clean despite the heavy traffic flow. “Cameron Building Maintenance crew of 12 at YLW are our unsung heroes,” says Airport Director Sam Samaddar.


January 1, 2012 is the seventh anniversary at YLW for


Cameron Building Maintenance Inc.. Karl Cayer, the longest serving of the maintenance staff at YLW says, “Over the


last seven years we have seen a lot of growth and expansion at the airport. It’s great to see. It’s also a lot more space for the crews to keep clean.” The airport terminal is currently 110,405 square feet and will continue to expand this year as the new International Arrivals area is completed. Further expansion is planned as passenger numbers continue to grow as part of the Drive to 1.6 Million passenger airport development program.


Cayer, who has been working the 9pm to 6am shift for the past seven years,


says one of his favourite duties at the airport is waxing the floor. “Snow removal is probably my least favourite task,” explains Cayer, “but it has to get done; it’s all about the customer service for us.”


That type of positive attitude is reflected by all of the custodial staff and it shows in their work. Every year the airport participates in a customer satisfaction and benchmarking survey. Airport cleanliness is one of the most important concerns of our passengers, and has a major impact on overall customer satisfaction. YLW continues to score well each year with an average satisfaction level of 4.4 out of a possible 5, but there is always room for improvement. “Winter is probably our most difficult time of the year to keep the building clean,” says company owner Joe Cameron. “Winter costs more. There is more dirt coming in and with the holidays its one of the peak travel periods. We bring in more staff to help.”


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Mike Zlipko, one of the smiling faces at YLW, has been with Cameron Building Mainte- nance for almost seven years.


Fortunately the staff at Cameron Building Maintenance enjoy working at the airport. Crystal Girdwood has been with the company for two years and for her it’s the people. “The people I work with are great,” says Gridwood “Its steady work and the environment is quite fun – I get to see lots of interesting people around the airport.”


Keeping a large, busy building clean is no easy feat; but the dedication and enthusiasm of the Cameron maintenance team keeps YLW shining, even on those mucky winter days.


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