Develop procedures for handling
discrepancies. Occasionally, a meter will miscount the money going into the vault. If a shortage or overage of actual cash vs. the meter report occurs, launch an investigation. Once there is a dis- crepancy, the manufacturer is called, and the meter is serviced and collected once a week to test the count function until the problem is resolved. If you don’t do this and keep a record of it, you’ll be in trouble. Trust me. It kept me from getting fired once. We also discovered that the bank’s
coin counters weren’t as accurate as the meters themselves. The deposits for each vault virtually never matched what the meter system reported and were usually off one way or the other by a few pennies or as much as $2. Pennies? The meters don’t accept
pennies – they drop through the machine to the coin return, so how the bank could count pennies when there weren’t any was beyond us. The bank was unwilling to recalibrate their machines, so we settled on (and docu- mented) an acceptable variance. If the difference was outside the variance, the aforementioned investigation process was triggered. To close, here is my “almost got
fired” story. We had a missing deposit bag, so the bank called finance. Finance called the mayor, and the police and parking got accused of stealing. We always filled out the deposit informa- tion on the armored car log, complete with signatures, and the armored car person signed it. We also had a well-documented
procedure in place for the collection and bagging of money and cameras in the meter shop showing the employees counting and bagging money, then seal- ing the bags. This deposit was from a meter under investigation for a discrep- ancy. The problem hadn’t been resolved, and the receipt for the collec- tion did not match the $20. Because we had discrepancy procedures and back- up from service calls and previous col- lections, we were all finally exonerated rather than fired.
Brandy Stanley, Parking Services Manager for the city of Las Vegas, can be reached at
bstanley@lasvegasnevada.gov.
PT (612) 331-2020
sales@amanomcgann.com ©2011 Amano McGann, Inc. All rights reserved.
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