with the PARCS-generated source docu- mentwithout a single adjustment – no over- rings, no under-rings, no cashier shortages or overages. The same pattern recurred in August and in September, except there was one cashier over-ring tomar a perfect three- month run. In reviewing the ticket transactions, I
noticed that every ticket was processed cor- rectly, with no manual time/date entries; lost ticket forms were filled out properly and completely, with the overnight ticket inventory checked. The results? Every sin- gle ticket issued in the 92 days for July, August and September was accounted for – a 0%loss of tickets. So in my opinion, this fellow gets a
perfect score on all items for the months of July, August and September, and he deserves to be “Manager of the Quarter.” I can’t wait to see how long he can keep his streak running, now that he has set the bar this high for himself and anymanager who replaces him! So back to the operator who sets a 0.5%
level of tolerance.We see that some garages are in a 0% to 0.13% tolerance factor;maybe we can work that down to a 0.3% or 0.4% factor. Nowthat’s professional parking!
Woof!! The Lengths Some PeopleWill Go to Avoid Paying Their Parking Fees.
garage rooftops that account for the loss! Now, the reverse of uncollected tickets. Another garage and
a different city. In February andMarch, the garage issued 49,016 tickets, but collected 51,336 tickets (you read that right; it is not a typo) – a gain of 2,320 tickets in the 59-day reporting window. This activity of more tickets being collected than issued had
been reported by the operator formore than 10months, and not a single person from the operator’s side thought there was any- thing unusual about the situation. Watch out Detroit, Ford and GM. Now we know what those
Lincoln Town Cars and Cadillac Sevilles do at night under the cover of darkness while parked in the garage: They must pro- duceMinis! On closer review, theMarch reported number of 1,255 addi-
tional collected tickets was found to be 282 uncollected tickets, a 1,537 difference.We found the issue was that credit card transac- tions to replenish debit card balances were counted as tickets col-
lected.Needless to say, no one ever counted the tickets physically on a daily basis, nor did the manager ever reconcile against the PARCS daily report. But how did this escape the area and regionalmanagers and
corporate reviewfor the 10monthswe looked at? I guess the light was on but no onewas at home! As reported in this space last month, it appears that a won-
derful change has taken place at another garagewe audit. I repeat it here because it was so outstanding. The location had a new manager assigned in May; this was Manager No. 14 in seven years and fourmonths, and the facility had beenmanaged by two different national operators during that time. Every single day for the 31 days of July, themoney reconciled
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