in this issue
Niamh O’Connell, vice-president of international spa operations, Hyatt Hotels Corporation (p32)
The lowdown on spa deals (p24) 5|Editor’s letter:
Fine tuning deals for profi t Liz Terry on how deal sites can increase yield and which off ers work best
13|Letters Endota day spa on the pros and cons of franchising in Australia
14|News T ailand’s Onyx Hospitality to unveil two spa brands in 2012; major thermal spa project in Switzerland announced; and Starwood’s W London sold to Qatari investors
20|News report: ELLE’s new Miami Beach spa Iconic fashion magazine ELLE launches a spa at Eden Roc Renaissance Miami Beach, US
A report on three spas in the Middle East (p54)
22|News report: First fl agship for Aromatherapy Associates T e British-based product house opens a day spa in London and has plans for an international rollout
24|Ask an expert: Discount deals How can operators use deal websites eff ectively and without damaging their image? We give an overview of how the deals work and what to watch out for
32|Interview: Niamh O’Connell Hyatt’s vice-president of international spa operations oversees 80 spas and has 40 more in development. She tells Katie Barnes about the group’s strategy for entering new markets
8 Read Spa Business online
spabusiness.com / digital
38|Research: Keeping the pace PwC’s Colin McIlheney analyses the ISPA 2011 US Spa Industry Study and explains how and why facilities are experiencing moderate growth
42|Aloha Disney Disney’s unique blend of magic, storytelling and exacting standards come together in its latest resort spa opening on Hawaiian shores. Kath Hudson reports
46|Family matters: The Omoroviczas Julie Cramer talks to the husband and wife team behind Omorovicza – an Hungarian product and treatment line which incorporates the therapeutic thermal waters of Budapest
SPA BUSINESS 4 2011 ©Cybertrek 2011
PHOTO:
ISTOCK.COM/©STÍGUR KARLSSON
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