SPA SOFTWARE PART 4
SPA WARE M
LIZ TERRY » EDITOR » SPA BUSINESS
illennium is installed soſt - ware which comes in two editions that are relevant for spas, depending on size.
Day spas can choose the company’s SpaSalon product, while bigger spas have the SpaFo- lio option. T e company also off ers MedSpa and HealthFitness editions. T e soſt ware’s functionality is presented to
the user in categories which match workfl ow, starting with a Front Desk screen showing daily and weekly activities, including the appointment book, employee schedules and daily transaction summaries. T e Inventory screen pulls together real-
time information about value, purchasing, ordering and product retention. It also makes clear which lines are moving quickly and which are slower, to guide ordering. T e Growth screen has been designed to
help spas analyse their performance and translate this into growth. T is off ers six- growth indicators such as frequency of visit, which have been identifi ed as being impor-
C
Millennium by Harms USA
summaries of liabilities. T is element of the system can be synched to QuickBooks. Reports come in two types – customised
and off -the-shelf, such as the End of Day report which (as the name implies) automat- ically prints at the end of every day. T e system’s Reservation Book enables
tant to driving business. Other functionality includes tracking pre-booking trends, client retention summaries, daily membership numbers and sales statistics. T e system also has a ‘What If?’ forecasting option to enable straightforward planning and projection. Millennium’s Administration screen ena-
bles spa managers to control and monitor system security, transactions and refunds, while the Accounting screen allows opera- tors to view their fi nancial results without running reports. It also serves up standard snapshots including transactions by card type, payment details and histories and
single and group bookings and has built-in yield-management tools, while the Regis- ter/POS can manage split commissions and links to the PMS, as well as off ering credit/ debit card processing functionality Other screens include a tanning bed
interface, membership billing, class book- ing and a remote business option, which enables key parts of the system to be seen remotely online in real-time. Prices range from us$99-$299/month
with VIP support available for us$89/month from 9am-8pm EST Monday to Friday and 9am-5.30pm EST on Saturday.
www.harms-soſt
ware.com +1 973 402 9500
It’s been quite a year for the spa software industry, with new launches, the roll-out of mobile functionality to exploit the booming smartphone and tablet markets and the continued integration of social media. We complete our review of system profi les and catch up with the news
oncept Soſt ware Systems, which has been off ering spa, golf and leisure soſt ware since 1992, is a global partner of Micros/Mic-
ros-Fidelio, the company behind the Opera hotel management system. Together they’ve developed a version of
Concept called the Opera Activity Sched- uler, which is part of the Concept Spa System (CSS). It off ers booking, scheduling, point of sale (POS) and management reporting. T e system off ers two levels of integra-
tion – the fi rst allows Concept and Opera to share customer profi les, enabling the crea- tion of a single guest itinerary on check-in. T e second allows staff to perform room, golf, spa and leisure reservations from one screen within Opera. The final piece of the interface is the
Micros POS to CSS Membership Posting Interface that enables charges to be made
SPA BUSINESS 4 2011 ©Cybertrek 2011
Concept UK, PORTUGAL & THAILAND
environments, allowing data to be con- solidated, even in remote locations where bandwidth is an issue. CSS BI is available in multiple languages and currencies. For example, spas can see the productivity of any service, as well as viewing projected profi ts or losses if cost-saving measures, staffi ng, and special off ers are altered. Concept off ers a comprehensive training
from Micros to the Concept Membership application. T e POS interface also enables stock control and inventory management. T e system has extensive reporting sys-
tems built in: CSS Business Intelligence (CSS BI) is a browser-based solution which allows users to access and analyse infor- mation anytime, anywhere, with apps for iPhone, iPad and Blackberry. CSS BI is tailored to the needs of each business and can cater for multi-property
package, as well as 24/7 support in over 50 countries. Customers also get key upgrades. T e company has a network of multi-lingual support staff who speak English, Portuguese, Spanish, German, French, Chinese, Thai, Korean, Greek, Arabic and Russian. Concept’s clients include Marriott, Star-
wood, Shangri-La, Canyon Ranch, Peninsula, Banyan Tree, De Vere and Fairmont Raffl es.
www.csscorporate.com Tel: +351 289 351 200
Read Spa Business online
spabusiness.com / digital 67
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