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f-commerce


craftspeople and food producers, have also started to follow her example. Jeweller Andrea Davis set up her


facebook site in March and finds it particularly valuable for marketing and gaining genuine comments and immediate feedback on her work. “It is pretty early days but I have a


shop set up through which I recently made my first sale and I have gained lots of interest and indirect sales. It has certainly helped raise awareness and it is good for interacting with customers in real time. As a maker I can make something, take a photo of it and easily upload it and then people see it and give feedback. It’s much better than a website, which is really quite static.” Annette Yates, who also makes


jewellery, has had an e-commerce store on facebook for just a few months, selling gift vouchers, but she’s had a facebook presence since last autumn. She also values the way facebook allows


her to interact with her customers. “A year ago I was scathing and


was never going to touch it, but the course adventa organised changed that. Facebook has been really, really successful for me. My sales are very much person to person. Facebook allows that – it’s not face to face, but it is one to one. I still get to know about the person, which is important for me if I am making a commission. I can see their photo, their shape, ask what they like – it’s very personal and that’s the sort of business I am in.” More information about Made in


Monmouthshire makers and producers can be found on the website www.madeinmonmouthshire.com. For more details about the help


available from adventa visit www.adventa.org.


THEbusiness QUARTER 21


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