If we make a major change or cancel, less than 8 weeks before departure, we will also pay compensation as detailed below:


43 - 56 days 29 - 42 days 15 - 28 days 00 - 14 days


£20 £30 £40 £50


The above sets out the maximum extent of our liability under this clause and we regret we cannot meet any expenses or losses you may incur as a result of inconvenience suffered. Please note: where accommodation with a higher price than the original accommodation is offered by us and accepted by you, the difference in price will be deducted from any compensation payable.


Force Majeure Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fi re, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) control. Advice from the Foreign Offi ce to avoid or leave a particular country may constitute Force Majeure. We will follow the advice given by the Foreign Offi ce.


Our Responsibilities


Single Components If you have purchased a ‘single component’ i.e. Accommodation or transportation only, we will accept responsibility only for our own negligence e.g. If we have negligently mis-described the accommodation etc, or if we have been negligent in our choice of supplier.


We will NOT be responsible for the negligence of our suppliers, their employees, servants or agents. Package Holidays


Subject to these booking conditions, your holiday arrangements will be made or performed using reasonable skill and care. We will be responsible if our employees, servants or agents fail to make or perform your holiday arrangements using reasonable skill and care as long as they were acting within the course of their employment or carrying out work which we had asked them to do.


We will not be responsible or pay compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description which results from:


(a) the act(s) and/or omission(s) of the person(s) affected; (d) the act(s) and/or omission(s) of a third party not connected with the provision of the services contracted for and which were unforeseeable or unavoidable; or


(c) unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or


(d) an event which either ourselves, our employees, agents or suppliers and sub contractors could not, even with all due care, have foreseen or forestalled.


The services and facilities included in your holiday will be deemed to be provided with reasonable skill and care if they comply with any local regulations which apply, or, if there are no applicable local regulations, if they are reasonable when compared to the local standards in practice.


We limit the amount of compensation we may have to pay you if we are found liable under this clause:


(a) Loss of and/or damage to any luggage or personal possessions and money, The maximum amount we will have to pay you is £25 per person in total because you are assumed to have adequate insurance in place to cover any losses of this kind.


(b) Claims not falling under (a) above or involving injury, illness or death The maximum amount we will have to pay you is twice the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be pay able where everything has gone wrong and you or your party has not received any benefi t at all from your booking.


(c) Claims in respect of international travel by air, sea and rail, or any stay in a hotel i)


The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel); The Paris Convention (with respect to hotel arrangements); and The Strasbourg Convention (CNLI) (with respect to travel on inland waterways). You can ask for copies of these Conventions from our offi ces. Please contact us. In addition, you agree that the operating carrier or transport company’s own ‘Conditions of Carriage’ will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those ‘Conditions of Carriage’. You acknowledge that all of the terms and conditions contained in those ‘Conditions of Carriage’ form part of your contract with us, as well as with the transport company and that those ‘Conditions of Carriage’ shall be deemed to be included by reference into this contract.


ii)


When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.


Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday price from us.


Guest Behaviour We reserve the right to terminate your booking arrangements with us immediately, should you or your party fail to conduct yourselves in an orderly manner. In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation or other service immediately. We will have no further obligations to you and/or your party.


Jurisdiction These Booking Conditions and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only (if not referred to ABTA Arbitration).


Data Protection Full details of our data protection policy are available upon request.


Excursions Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us.


Passport, Visa and Immigration Requirements and Health Formalities


It is your responsibility to check and fulfi ll the passport, visa, health and immigration requirements applicable to your itinerary. You must check requirements for your own specifi c circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its fi nal year, you should check with the Embassy of the country you are visiting. For further information contact the Passport Offi ce on 0870 5210410 or visit www.passport.gov.uk. Special conditions apply for travel to the USA, and all passengers must have individual machine readable passports. Please check www.usembassy.org.uk. For European holidays you should obtain a completed and issued form EHIC prior to departure. Up to date travel advice can be obtained from the Foreign and Commonwealth Offi ce, visit www.fco.gov.uk.


Delays and other Travel Information We regret we are unable to offer you any assistance should a delay disrupt your itinerary. Any airline or other transport provider concerned may however provide refreshments and/or appropriate accommodation. We cannot accept liability for any delay which is due to any of the reasons set out in Force Majeure of these booking conditions. The latest fl ight timings will be shown on your tickets which will be dispatched to you approximately two weeks before departure. For bookings made on our website, travel documents will be sent within 72 hours of booking. You should check your tickets very carefully immediately on receipt to ensure you have the correct fl ight times. If fl ight times change after tickets have been dispatched we will contact you as soon as we can to let you know.


Under EU Law, you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to fl ights. Full details of these rights will be publicised at EU airports and will also be available from airlines.


Complaints If a problem occurs whilst you are abroad, you must inform the relevant supplier immediately so that the matter can be put right. If the supplier cannot resolve the problem to your satisfaction at the time, you must also contact us immediately by telephoning our offi ces, so that we are given the opportunity to help. In the event that a complaint cannot be resolved at the time, you must write to us within 28 days of return to the UK quoting the original booking reference and giving all relevant information. PLEASE NOTE: Failure to take these steps will hinder our ability to resolve the problem and/or investigate it fully and in consequence, your rights under the contract may be affected. We regret we cannot accept liability for any claims which are not notifi ed to ourselves and/or our suppliers strictly in accordance with this clause.


Special Requests Any special requests must be advised to us at the time of booking. You should then confi rm your requests in writing. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfi lled. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifi cally confi rmed.


Refunds Any amounts due to you will be paid upon request within 28 days.


Disabilities and Medical Problems We are not a specialist disabled holiday company, but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your stay, please provide us with full details by writing or emailing us, before we confi rm your booking so that we can advise as to the suitability of your chosen arrangements if possible.


Member of ABTA No. V4570 / ATOL Licence No. 1839 (DERTOUR is a bonded tour operator with a licence granted by the Civil Aviation Authority)


(Updated June 2011) DERTOUR, 18 Conduit Street, London, W1S 2XN For more for information visit dertour.co.uk/contact-us Booking hotline 020 7290 1111 73


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