Terms and Conditions


These Booking Conditions, together with any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with DERTOUR. Please read them carefully as they set out our respective rights and obligations.


These Booking Conditions apply generally whether you have booked one of our Packages (Inclusive Price Combinations) or our single component items, e.g. accommodation or transport only. Please note however that where you have purchased a single component, there is a different condition as to liability.


Please see ‘Our Responsibilities’ clause below.


By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:


a) He/she has read these terms and conditions and has the authority to and does agree to be bound by them;


b) He/she consents to our use of information in accordance with our Privacy Policy;


c) He/she is over 18 years of age and resident in the United Kingdom


Booking and Paying For Your Arrangements A booking is made with DERTOUR when a) you tell us that you would like to accept our written or verbal quotation, and b) you pay us a deposit of £150 pp unless advised differently at the time of booking (or if booking on our website or within 8 weeks of departure, full payment). For River Cruises, British Airways, KLM and Low Cost Airline bookings you will be advised of the deposit amount at the time of booking. When we issue you with a confirmation invoice, a binding contract will come into existence. Upon receipt, if you believe that any details on the confirmation or any other documents are wrong you must advise us immediately as changes may not be possible later. The balance of the cost of your arrangements (including any applicable surcharge) is due 8 weeks prior to scheduled departure on some products we require payment 10 weeks proir. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out below will become payable. All credit card bookings will be subject to a 2% handling fee (American Express 3%).


Your Financial Protection When you buy an ATOL protected air holiday package or flight from us you will receive a Confirmation Invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our Air Travel Organiser’s Licence number 1839. We are a Member of ABTA. Package holidays that don’t include air travel are protected by our ABTA bond (V4570). In these cases, in the unlikely event of our insolvency, the CAA or ABTA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information see www.atol.org.uk and www.abta.com.


If you book arrangements other than a package holiday, the above financial protection does not apply. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. Further information on the Code and arbitration can be found on ABTA’s website www.abta.com.


Pricing The price of your travel arrangements has been calculated using exchange rates quoted in the ‘Financial Times Guide to World Currencies’ of 5th May 2011 in relation to the following currencies: £1.00 Sterling = 1.123 Euro


We reserve the right to amend the price of unsold holidays at any time and correct errors in the prices of confirmed holidays.


The price of your holiday is subject at all times to changes in transport costs such as fuel, scheduled airfares and any other airline cost changes which are part of our contracts with airlines (and their agents), and any other transport provider; to cost changes arising from government action such as changes in VAT or any other government imposed changes; and to changes in currency exchange rates and to dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports any or all of which may result in a variation of your holiday price. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges and/or additional services or travel arrangements. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person together with an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements (excluding any amendment charges and/or additional services or travel arrangements), you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid to us, any amendment charges and/or additional services or travel arrangements. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. There will be no change made to the price of your holiday within 30 days of your departure.


Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.


Cancellation by You If you or any other member of your party decides to cancel your confirmed booking you must notify us in writing. Your notice of cancellation will only take effect when it is received in writing by us at our offices at DERTOUR, 18 Conduit Street, London W1S 2XN. Please note proof of postage is not proof of receipt. You will be responsible for applicable cancellation charges up to the maximum shown below, unless otherwise advised. (The cancellation charge detailed is calculated on the basis of the total cost payable by the person(s) cancelling excluding amendment charges which are not refundable in the event of the person(s) to whom they apply cancelling.) :-


More than 56 days 55 - 43 days 42 - 29 days 28 - 08 days 07 - 00 days


deposit only 40% 60% 80%


100%


If the deposit amount is more than the cancellation amount we will retain the full deposit as the cancellation charge.


PLEASE NOTE: For holidays booked on our website, where 100% payment is due at the time of booking, it is generally not possible to cancel the holiday without losing 100% of the holiday cost. However in some cases we may be able to arrange a partial refund of hotel and rail costs for cancellations made more than 14 days prior to departure. In all cases, flights are non-refundable.


We therefore strongly recommend you take out suitable insurance to cover you for possible eventualities that would require you to cancel your holiday.


Changes by You If you wish to change any part of your booking you must inform us in writing. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change. All changes will be subject to any applicable rate changes or extra costs incurred as well as any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you. A cancellation fee may be payable.


Accuracy We endeavour to ensure that all the information and prices both on our website and in our brochures are accurate; however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed.


Changes or cancellations by us It is unlikely that we will have to make changes to your booking arrangements but occasionally, as we make the arrangements for your bookings many months ahead, we may have to make changes both before and after bookings have been confirmed and/or cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we reserve the right to do so at any time. Occasionally we have to make a ‘significant change’ such as a change of property to that of a lower standard, changing the departure time by more than 12 hours or change of area. If a ‘significant change’ or cancellation of your booking becomes necessary, we will inform you as soon as is reasonably possible before departure. All other changes are treated as ‘minor’ in which case we shall have absolute discretion as to whether you are notified. If we have to make a significant change or cancel your booking, and provided that there is time to do so before departure, we will offer you three options:


a) b)


c) Accepting the alternative booking arrangements as offered to you;


Transferring to an alternative booking (please note that the price may differ from your original booking); or


Cancelling your booking (together with a refund of any sums paid).


Following our offer of the alternative booking arrangements, you must notify us of your choice within a reasonable time. If you fail to do so we will assume that you have chosen to accept the alternative booking arrangements. The above options are not available where any change is a minor one or where the changes or cancellation by us arises out of alterations to the confirmed booking requested by you. In addition, if we make a significant change or cancel your booking within 8 weeks before the date of departure we will pay you compensation in accordance with the provisions set out below subject to the following exception: no compensation can be paid and no liability beyond offering you the above options (where applicable) can be accepted where we are forced to make a change or cancellation as a result of unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised. Such circumstances may include, but are not limited to those listed under ‘Force Majeure’.


Travel Insurance We reserve the right to refuse or cancel a booking if you do not have personal travel insurance. We will treat any cancellation for this reason as a cancellation by you and the cancellation charges will be payable as set out below. Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. We reserve the right to request full details of your insurance policy however please note that we do not check insurance policies for suitability. You are responsible for indemnifying us in full in the event that we incur any losses or expenses arising out of your failure to take out adequate insurance cover. You are strongly advised to take out insurance which will cover any damage which may occur to property which belongs to other people and which may get damaged.


DERTOUR, 18 Conduit Street, London, W1S 2XN 72 12 Booking hotline 020 7290 1111


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