fulfillment center
Pictured here and on the preceding page are some of the surveys, thank you notes and letters sent from those who have received assistance through the Good Samaritan Society’s marketing fulfillment center.
Hoss says he loves having the chance to listen to and help those in need. “I feel blessed to be the voice of the Good Samaritan Society and the first person the callers talk to when they reach out for help,” he says. He recalls one caller he spoke with, Lucy, who was mentally and emotionally exhausted from thinking about care options for her parents. Her father was admitted to the hospital with health complications, and her mother was acting as his primary caregiver.
The vision of the Good Samaritan Society is to create an environment where people are loved, valued and at peace.
Lucy saw one of the Good Samaritan Society’s TV commercials. She told Hoss that the calm, mission-driven focus of the ad caught her attention and inspired her to call. “After talking with Lucy for a while, she told me that seeing our ad felt like a sign from God,” says Hoss. He was able to connect her with a Good Samaritan Society assisted living center in her area, and she had an appointment with staff members the next day. “Being able to give the prospects some sort of hope and let them know we are here for them is what keeps me coming back day after day.”
Tereshinski agrees. “We hope to make a difference,” she says. “I view my work not as work, but as an opportunity to listen, help, guide and teach — something which I am grateful for. I am someone on the other end of the phone who is an open door, ready to listen to extraordinary life
stories, help someone in need, make someone laugh, or simply listen to someone who wants to be heard. We empathize and help them realize they are not alone in this situation. Every caller is courageous, both in their life stories, and in deciding to call for help and guidance.”
Shane says the fulfillment center’s success and overwhelmingly positive feedback from follow-up communication is a testament to the coordinators’ compassion, patience and professionalism. “They take the time to understand each person’s situation,” she says. “The stories they hear are often both gut- wrenching and heartwarming — and they are all real. With each call they take and person they follow up with, Tim and Anne exemplify what our mission and vision statements challenge us all to do.”
The Good Samaritan • 2011 • Vol. 45 • No. 1 13
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24