Helena HEADLINES
Helena Board members on the web
Have you ever wondered how decisions are made at Helena or who the people who make those decisions actually are? Well look no further than the brand new Board member section on
www.helenapartnerships.co.uk which will tell you just that.
Due to launch later this year, the new Board section of the site will contain photos and information about Helena Board members, who include four Helena tenants, some local councillors and a number of independent members.
We will continue to develop this section throughout 2010 and hope to start including summary information from Board meetings, so you can keep up to date on the issues we are discussing that could affect you and your estate.
We are also looking at different ways of carrying out Board meetings and have already started to hold meetings at community venues. We are even thinking about opening up some of our meetings to the public.
Watch this space for more information.
Helena is celebrating after receiving a
top accolade for customer service. We have recently been granted the Customer Service Excellence Standard, which rewards public services that achieve a high standard of customer service.
It was awarded after a thorough inspection and audit and we can now proudly display the logo as a mark of good quality.
The Customer Service Excellence Standard is organised by the Cabinet Office and covers all public organisations in the UK. In order to get the award, public bodies have to meet standards relating to understanding their customers, making sure all the workforce is customer focused, delivering good results and responding quickly to customers.
Inspectors recently spent several days at Helena, talking to staff, board members and tenants and were impressed with the standard of service which tenants and prospective tenants can expect. We will now be inspected annually to ensure that the tough standards are kept.
Among the elements the assessor was most impressed with was our Customer Excellence Panel – a group of tenants who regularly inspect services, advise on changes and hold us to account.
If you are interested in becoming a member of the Customer Excellence Panel, contact Hannah Fitzhenry, Customer Insight Officer, on 01744 63 73 83.
Congratulations to...Mrs Adamson of Parr
who won £50 of High Street Vouchers in our Spring Wordsearch Competition. See back page of Helena Headlines for this month’s competition.
18 19
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20