Customer Care
Blake’s Six GRACES of
GUARANTEE:
If you are not totally happy with a
product you can return it for a full refund and we will pay the normal postage for its return (within 60 days of invoice date).
REAL VALUE:
All our offers are genuine and all
our discounts and special deals reflect real value.
AGREEMENT:
We will only send products on
approval to you if you have given us permission to do so (either verbally, or in writing).
COMMUNICATION:
We will communicate with you only
in ways you are happy with.
ENJOYMENT:
Our dealings with you should be
enjoyable: everything from our packaging (attractive and easy to open), to our special offers (such as the free books, and competitions), to your dealings with us over the phone. If something goes wrong we will make things better than they should have been in the first place.
SPEED:
The customer will receive their
order within 7 working days of us receiving it.If this is not met we will inform the customer in writing of the reason for the delay.
Your local Blake Education supplier/consultant is:
Visit www.blake.com.au
BROWSE
inside EVERY book
SEARCH
on topics, themes, chapters, text types and MORE!
EXPRESS
delivery service
FREE TO DOWNLOAD RESOURCES
work sheets and activities for ALL SUBJECTS
SAVE
with our Monthly Specials
BLAKE’S EMAIL CLUB
Monthly newsletter with product updates
Special EMAIL ONLY offers
(discounts, free books) Free teaching resources and activities
Your local Blake Education Representative is:
Contact us:
Blake Education
info@blake.com.au Web: www.blake.com.au
International Sales and Rights:
nadeem@blake.com.au Phone: 61 2 8585 4013 Fax: 61 2 8585 4087
New Zealand Agent
Network Education Suite 1866, 24B Moorefield Road Johnsonville, Wellington, 6037 NEW ZEALAND Phone: 0800 444 352 Fax: 0800 444 352
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