P R O F I L E
O f f i c e M a n a g e r

Bringing structure and procedures into a hectic office was a main priority for this role which was achieved by the
production of structured procedures and job sheets and subsequent follow through administration, to ensure full
information was available to all staff at every stage. Promotion of the latest company in the group was also a
high priority and this was achieved by building a new website and producing information sheets and a brochure for
the new range of hire equipment.

 Responsibility for ensuring the smooth running of an office which incorporated a group of 4 diverse
Companies; forestry, water management, water rates billing, and access equipment hire.
 Diary Management: booking accommodation, transport, customers appointments, visits to suppliers,
sales leads etc
 General office duties, admin and assisting the company owners as required.
 Preparation of Risk Assessments, method statements, quotations, reports, council applications, hire
agreements, invoices, credit control etc.
 Processing of quarterly invoices for the water billing company, credit control duties, preparing Money
Claims for County Court Judgements (CCJ's) and allocating of monies received on to the system (Sage).
 Mail shots and brochure preparation, lead sourcing, internet interrogation for research etc
 Design of two websites for the Company, one for straightforward information purposes and one for pro-
motion of a new product range of hire equipment.
 Implementation of structured procedures was a main factor in assuring the smooth day to day running
of the office. The design and implementation of enquiry forms, of brochures / flyers / promotional
leaflets and of websites were all needed following my appointment in this role to provide structure and
a more defined company image.

O f f i c e S u p e r v i s o r

 Office Supervisor with the primary responsibility for maintaining the efficiency and smooth running of
the general office and oversee the input of sales orders, deal with order and despatch queries.
 Supervising the duties of two office administrators who deal with the incoming orders, export invoices
and documentation, queries and general sales correspondence.
 Coordinating general information, customer and product history reports for the two Directors, the UK
Sales Manager, two UK Sales Representatives and the Export Sales Manager.
 Responsibility for improving communications between the sales office and internal departments with
regard to obtaining information and answers to queries put forward, and ways of ensuring the smooth
and efficient running of the day to day duties of the office.
 Within this role, I also incorporated the task of producing our single page product information leaflets,
quarterly newsletters, including the initial drafting, editing and mailing of. Also any other literature
required, such as exhibition flyers, social invites etc.

O f f i c e A d m i n i s t r a t o r / R e c e p t i o n i s t

 Office Administrator/Receptionist responsible for the processing of incoming orders from customers,
the progressing of orders on behalf of customers, purchasing goods from suppliers, and customer
quotations.
 Administration duties for the sales office, operating a Lotus Notes database, Microsoft Word, Excel and
Powerpoint packages, and an AS400 network linked system.
 Spending a great deal of the day on the telephone to customers resulting in an extremely polite and
professional manner at all times.
 Experience in the Accounts Office receiving cash and clearing from customer accounts, balancing the l
ledger, raising of credit notes and customer invoices, and credit control experience.

Full references are available upon request, along with a portfolio of examples of previous and current
projects, and examples of work.

Please visit the YourOfficeAngel website for further information, or contact:

T: 07970 736 360
F: 0800 007 3270
E: office@yourofficeangel.co.uk
www.YourOfficeAngel.co.uk
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