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knowledge agent events
ttglive.com
WTM for agents
Learning and winning
Get the best out of WTM with our round-up of the hottest prizes, tastiest treats
and greatest training opportunities. Start planning your diary now!
THURSDAY: AGENTS’ DAY.
Agents can attend WTM on Tuesday,
Wednesday and Thursday, November 10-12,
providing they have pre-registered. Thursday
is the official Agents’ Day, when most events
and sessions for agents take place. Students
can attend WTM on Wednesday and
Thursday only.
Agents’ Day sessions include:
11:00-12:00: Maximising earnings
– North Gallery Room 13
An interactive Institute of Travel and Tourism
session looking at discount strategies, pricing
principles, techniques and new ways for travel
agents to challenge customers.
11:00-12:00: Is this the end of consumer
protection as we know it? – North Gallery Agents’ Day supplier events include: training sessions between 11 and 2 in South
Rooms 6 & 7 ■ Jordan Tourism Board is holding a session Gallery Room 14.
Organised by Atol Companies, looking at the with airline, hotel and supplier partners on ■ Find out about the Japan National Tourism
bonding challenges ahead. its stand (ME3000) from 12.30-2pm. Email Organisation’s agent training on stand
julie.kemp@brightergroup.com AS2200 between 11am and 2pm
12:30-13:30: Dealing with customers ■ South African Tourism (stand AF3200) is ■ The Caribbean Tourism Organisation has a
– North Gallery Room 13 holding 30-minute training presentations two-hour training session at 11am in South
An ITT session on handling crucial customer at 11am, 12pm, 1pm and 2pm. Gallery Rooms 11 & 12, with lunch, rum
relationships. Contact jean@uk.southafrica.net punch and goody bags.
■ The German National Tourist Board is ■ PATA (Pacific Asia
14:00-15:00: Selling during a recession inviting agents to a Weakest Link-style quiz Travel Association) is
– North Gallery Room 13 (pictured) in Room 8 of the North Gallery at again holding its
An ITT/Training For Travel session giving 12.30pm, where agents have the chance to “Voyage of Discovery”
practical and creative ideas to get the best win a fantastic trip to Germany throughout WTM, visit
results at every sales opportunity. ■ The Sandals team is offering lots of pataacademy.com
EATS AND TREATS.
■ Visit the National Trust stand (UKI5050) (CA1025) will be offering rum and chocolates
There are plenty of eateries at the ExCeL and taste some of its own fudge, washed on Monday and Tuesday. To celebrate the
centre but it makes sense to take advantage down with the Trust’s own beer. new British Airways service,
of the free stuff – and learn something While in the UK zone, pop in on St Kitts Tourism Authority
about the destinations! East of England Tourism to will be serving cocktails and
sample some local drinks from St Kitts rum cake from noon
■ A plethora of eastern European treats Adnams Brewery (UKI1700). on Thursday (CA3010).
awaits you, with Lithuanian salamis, ■ The legendary Caribbean
cheeses, beers, sparking wine and sakotis Village Street Party takes place
cake on the Lithuania Tourist Board stand between 4 and 8pm on Tuesday.
(EM5050). The Slovenian Tourist Board’s Soak up rum punch on stands
happy hour is at 5pm at its stand EM3040 including Grenada (CA1095), the
on Tuesday, while Hungary (EM4100) has a Bahamas (CA1060), and St Lucia
wine-tasting session at 2.30pm on Tuesday. (CA3020). Trinidad and Tobago
36 30.10.2009
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