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knowledge
ttglive.com
Mystery Shopper
from Gainsborough
The mystery shopper visited two agencies in Gainsborough during a Thursday
afternoon. They then chose two websites, including a sponsored link, following
a Google search for “Dominican Republic holidays”
ourist Board This week’s challenge: The mystery shopper asked for
epublic T 14 nights’ all-inclusive for two people staying in a beachfront
an R
four-star hotel in the Dominican Republic over Christmas 2009
Dominic
CHALLENGE AT A GLANCE.
Who: Budget: £3,500 Where: Dominican Republic
Seal the deal with these tips from Training for Travel
Get on the water: Cabarete Mountain exercise: If your Quad biking: Adventure Snorkelling tip: Clients hiring
For more training tips
beach offers some great sports. clients are hikers, advise a trip seekers should try out quad snorkels on the beaches should
and courses, go to
Clients can hire equipment for to the centre of the island to biking. Hire of the bikes is usu- give the u bend in the pipe a
trainingfortravel.com
[
wind surfing, kite surfing, Pico Duarte. It has the highest ally for two hours and tours take good clean as it might still contain
J
or
N
snorkelling and waterskiing. mountain in the Caribbean and you across all terrains, including bacteria from other users which b
Shop around for the best prices. offers some spectacular views. streams and sugar cane fields. will definitely spoil their holiday!
ttglive.com/knowledge
TTG has teamed up with React Surveys to simulate a realistic booking process each week – that means a mystery shopper looking for the
best deal from agents and operators on the high street, online, on TV or in newspapers. The Mystery Shopper research is carried out on behalf
of TTG by React Surveys, and no further details or information can be disclosed. Researchers take into consideration first impression, sales
process, product and budget match and extras offered before giving an unbiased opinion of which channel/company they would have booked
with on that occasion. We do not claim that the winner is the best in an area or specialist sector, as we may report on competing travel firms in the future. Please note TRAINING FOR TRAVEL
that the aim of Mystery Shopper is not to criticise individual agents or companies, but to promote good sales technique for the benefit of all in the travel trade. group ltd
BOOK YOUR PLACE AT TRAVEL’S MOST
PRESTIGIOUS NIGHT OF THE YEAR
TUESDAY, SEPTEMBER 22, 2009 GROSVENOR HOUSE HOTEL, PARK LANE, LONDON
TTGTRAVELAWARDS.COM
SPONSORS
co uk
36 03.07.2009
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