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ttglive.com
mystery shopper knowledge
This week’s contenders: high street v internet v teletext
Thomas Cook First Choice Elephant Island Thomson
South Walk South Walk holidaysinsrilanka.net Teletext
I was greeted on I was greeted This company I found Teletext
entry and given straight away was the first difficult to use,
assistance in a friendly sponsored link and it took me
quickly, but I manner, and at the top of the a long time to
thought that the the branch felt results page. even find Sri
consultant could have asked welcoming. I was kept The website displayed colourful Lanka. There was not enough
more questions about the informed all the time. The and interesting pictures, which information about the
kind of accommodation and consultant did their best to made me feel excited about destination. I eventually saw
holiday I was looking for. find a holiday package that the holiday, and it was easy a number for Thomson and
They made a couple of matched my budget and did to navigate. A consultant was rang an agent. I declined their
different suggestions, and manage to find something available online. It seemed first offer which was over
tried to find something within that was slightly cheaper that a holiday could easily be budget. They then suggested
my budget, but even with a than the Thomas Cook tailored to my needs although downgrading to three-star
discount the best price they suggestion. I was offered a I would have liked more of and later rang back with two
could offer was £4,300. No hotel where there were lots a breakdown of potential new suggestions, one which
extras were mentioned but of activities for children. The additional costs. I was tempted was very close to my budget
the consultant did take their agent was helpful and by the touring option which and which they said their
time with me and made me friendly, but did not strongly would have cost more, but I colleague recommended. I
feel involved. encourage me to book. would have considered it. was encouraged to book.
✔First impressions ✔First impressions ✔First impressions ✘ First impressions
✔Sales process ✔Sales process ✔Sales process ✔Sales process
✘ Product match ✘ Product match ✘ Product match ✔Product match
✘ Incentive to book ✔Incentive to book ✔Incentive to book ✔Incentive to book
This week’s winner: Thomson
Despite the initial difficulty I had using Teletext, I would have booked through Thomson.
next
The consultant went to the trouble to find me a better priced holiday when the first
week
suggestion came in over budget, and they sought advice from a colleague about good
hotels. However, had I wanted something more than a beach holiday, I would have chosen
Elephant Island as I was seduced by their 10-day tour option. It was great to speak
Mystery Shopper goes
face-to-face with Thomas Cook and First Choice but their holidays were too expensive.
to the east
With Thomson I was offered two weeks’ all-inclusive at Browns Beach hotel, departing
December 18, costing £3,800 for two adults and one child.
Tävling.
www.sassalesinfo.com
Or competition as you say in English.
Win 1 of 2 pairs of tickets to a Scandinavian Capital of your choice! For a chance to win all you need to
do is to enter the competition on our agent information website www.sassalesinfo.com before 31st July.
Our agent information website is there to help you on a range of subjects. You’ll find information such
as product information, planned traffic changes, new routes and products, plus much more.
Visit www.sassalesinfo.com to enter.
Copenhagen Stockholm Oslo Helsinki Gothenburg Bergen Stavanger
SKI4975_UK_SI_TTG_090619_w230Xh65.indd 1 2009-06-09 11.06
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